Customer Service Rep - Hybrid

Company: Aston Carter
Location: Olathe
Posted on: March 20, 2023

Job Description:

Description:

• Candidates will be responsible for handling work ticket orders for their national accounts such as: Lowes, Amazon, Target, Walmart, etc., received electronically or by phone, a lot of the calls can be outbound in nature.
• Qualifying/verifying customer requests.
• Checking technicians in and out, and booking/dispatching purchase orders to subcontractors or divisions in a timely manner.
• Effectively managing Customer Requests for service by ensuring prompt, knowledgeable service to the customers' satisfaction.
• Other duties as assignedWork Environment:
  • Hybrid schedule available after 6-7 months of working with the company, o nce they have completed 6 months and are meeting expectations, they will be able to work 2 days remotely, and 3 days in office.
  • NOT considered a call center environment - spacious office setting
  • Very open, friendly and supportive environment.
  • Open cubicle environment - dress is business casual. Jeans are permitted, no tennis shoes.
  • Can also qualify for a day shift position after working 6-9 months in the 2nd shift role SHIFT DETAILSSunday-Thursday, 1pm-10pm, after training. (Priority 1 shift)Tuesday-Saturday, 1pm-10pm, after trainingTraining hours for first 2 weeks: Monday-Friday, 8:00am-4:30pm in classroom setting at office and shadowing on the floor.Additional Skills & Qualifications:
    • 1+ year of customer service experience, prefer retail background over standard call center roles.
    • Previous experience in a call center is a plus.
    • Proficient in Microsoft programs.
    • Attention to detail.Experience Level:Entry Level About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Olathe , Customer Service Rep - Hybrid, Sales , Olathe, Kansas