Division Service Representative
Company: Kubota Tractor Corp
Posted on: November 24, 2022
For Earth For Life
BASIC PURPOSE AND SCOPE OF POSITION
The Division Service Representative (DSR) efforts will focus on
dealer aftersales business development, technical and professional
dealer personnel training, service support system management and
warranty issue oversight.
PRINCIPAL ACTIVITIES: This position does the following in
accordance with all applicable Federal, State and local laws /
regulations and the Company's policies, procedures and
--- Support the Field Representatives and Division Management in
the areas of data management and key performance measurements
--- In field support of dealers, quality assurance and the
technical support center as required
--- Train and provide onsite support to dealer personnel on Kubota
service systems and products.
--- Support the launch of new Service initiatives and their
implementation in the dealer network
--- Conduct and support service technical training for dealership
--- Participate and coordinate surveys with KUBOTA customers and
dealers on a regular basis.
--- Prepare documentation and reports of visits to customers,
dealers and regional events.
--- Provide support and guidance to interns.
--- Relies on independent decision-making and problem solving to
complete job tasks
--- Active participation in scheduling and confirming work
--- Additional duties as assigned by management.
--- 0-3 years of technical service experience.
--- With a degree 0 years of experience required.
--- In lieu of a degree at least 3 years of experience
--- Technical knowledge of tractors and related equipment.
--- Good customer relation skills, including dispute negation
--- Proficient computer skills including Microsoft Office.
--- Willingness to travel up to 25% of the time.
EQUIPMENT OPERATION (% of time, description, nature of
--- Tractors, Compact Construction Equipment, and Mowers
--- Also, office equipment including computer, copier, phone,
Must be able to lift up to 50 lbs, efficiently identify/handle
objects and stand for extended periods of time. The position will
require walking, standing and sitting at a computer.
The information provided in the description has been designed to
indicate the general nature and level of work performed by
incumbents within the classification. This description is not
intended to be a comprehensive inventory of all duties,
responsibilities, qualifications and working conditions required of
employees assigned to this job/classification. This job is intended
to include the current essential functions of the job. Management
reserves the right to add or modify the duties and responsibilities
and to designate other functions as essential at any time.
Kubota is an equal opportunity at will employer and does not
discriminate against any employee or applicant for employment
because of age, race, religion, color, disability, sex, sexual
orientation or national origin.%59244710%
Keywords: Kubota Tractor Corp, Olathe , Division Service Representative, Sales , Edgerton, Kansas
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