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Field Service Technician

Company: Ambrose Packaging
Location: Olathe
Posted on: January 8, 2019

Job Description:

Job DescriptionAmbrose Companies is looking for an outstanding individual to join our team, as an Experienced Field Service Technician.Field Service Technicians use their product knowledge, technical skills, and experience to deliver an exceptional customer experience by installing and repairing equipment on-site. You will be responsible for visiting a customer’s facility, diagnosing the equipment, recommending solutions, and performing the repairs on-site. Ambrose puts great pride in our Service Department and your highest priority will be ensuring the customer is happy every step of the way.Our Field Service Technicians are responsible for repairing all types of equipment, including stretch wrappers, tapers, case erectors, case sealers, shrink equipment, conveyors, sewing systems, and more! There are several core responsibilities of this role: Installation, configuring and calibrating equipment, and training customer operators. Additional responsibilities will require regular service contracts, preventative maintenance contracts, and completing field service reports for every call.Requirements:

  • Possess strong problem-solving skills
  • Possess great customer service skills to deal with customers who have malfunctioning equipment
  • Patience and understanding of customer concerns
  • Good organizational skills
  • Be able to work quickly under pressure without direct supervision
  • Be able to read and understand technical diagrams and manuals
  • Possess a clean driving record
  • Previous experience working with Packaging Equipment is a requirement
  • Previous Allen Bradley training is not required; however, highly recommended Additional requirement:
    • This role requires 75% travel and flexibility with your schedule. Ambrose Technicians frequently work irregular hours, including evenings and weekends, to accommodate customer schedules. Our most successful Technicians travel every week.Our most successful employees are those that can wear many hats, work seamlessly with a variety of people, and can see what needs to be done, and do it! A person with the right set of personality traits can grow and flourish within our company, these traits include:
      • Highly self-motivated individual with a positive attitude
      • Hard working individual with a hunger to learn, grow, and win every day
      • Strong written and verbal communication skills
      • Exceptional time management skills
      • Strong analytical mindset
      • Creative thinker with the ability to come up with compelling ideas during team meetings
      • Share our Core Values of Integrity, Quality, Commitment, Innovation, and FamilyAmbrose Companies has been in business since 1977. We offer a family work environment, full benefits including healthcare, 401K Plan, and competitive pay. Jump start your business career and join a family business dedicated to its employees, suppliers, and customers.Company DescriptionAmbrose Packaging was established in 1989 after identifying a need in the packaging industry for stainless steel equipment in niche markets. At that time, the food industry had a very difficult time acquiring completely stainless steel equipment for their secondary packaging equipment. Ambrose Packaging would purchase new painted steel equipment, deconstruct the equipment, and rebuild the equipment using all stainless steel components. Today, we continue to bring the latest in innovative packaging solutions to our customers through various product lines and services. We attribute our success in the packaging industry to its commitment to customer service. Our factory trained service technicians have over 100 years of combined experience. We take pride in providing expert knowledge and immediate response to your service needs. Our commitment to provide the highest level of service to our customers has allowed us to become the packaging leader for equipment, packaging supplies, parts, and service.

        Keywords: Ambrose Packaging, Olathe , Field Service Technician, Professions , Olathe, Kansas

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