Client Relationship Consultant 1-4 (Banker) - Overland Park/Prairie Village/Olathe Area

Company: U.S. Bank National Association
Location: Olathe
Posted on: May 25, 2023

Job Description:

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.


Job Description


Client Relationship Consultants build relationships with customers by meeting face to face and engaging them when and where they need to provide the best possible counsel. Strong client relationships are based on trust, assessing and attending to customers' banking needs, obtaining and processing customer and account information, educating clients on available deposit and loan products and services, and recommending financial solutions based on each customer's unique goals and needs. They are also responsible for originating and closing consumer loans, opening accounts, and opening and/or closing the branch.


This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.


This active posting is for a Client Relationship Consultant role: Client Relationship Consultant 1, Client Relationship Consultant 2, Client Relationship Consultant 3 and Client Relationship Consultant 4. Below are the basic qualifications and preferred experience for each level of role. Your level of experience will be reviewed and matched to the appropriate job level.


Client Relationship Consultant 1


Basic Qualifications

- High school diploma or equivalent

- One to three years of customer service experience

- One to three years of sales experience


Preferred Skills/Experience

- Basic knowledge of retail product philosophy, policy, procedures, documentation and systems

- Basic knowledge of all retail products and services

- Proven customer service and interpersonal skills

- Effective selling and referral skills

- Strong mathematical, problem-solving, and negotiation skills

- Strong verbal and written communication skills

- Experience in the financial services industry preferred


Client Relationship Consultant 2


Basic Qualifications

- High school diploma or equivalent

- Three to four years of customer service experience

- Three to four years of sales experience


Preferred Skills/Experience

- Thorough knowledge of retail product philosophy, policy, procedures, documentation and systems

- Thorough knowledge of all retail products and services

- Proven customer service and interpersonal skills

- Experience in participating in sales campaigns/promotions

- Strong mathematical, problem-solving, and negotiation skills

- Strong verbal and written communication skills

- Experience in the financial services industry preferred

- Experience assisting less experienced personnel


Client Relationship Consultant 3


Basic Qualifications

- High school diploma or equivalent

- Four to five years of customer service experience

- Four to five years of sales experience


Preferred Skills/Experience

- Thorough knowledge of retail product philosophy, policy, procedures, documentation and systems

- Advanced knowledge of all retail products and services

- Proven customer service and interpersonal skills

- Experience in participating in sales campaigns/promotions

- Strong mathematical, problem-solving, and negotiation skills

- Strong verbal and written communication skills

- Experience in the financial services industry preferred

- Previous supervisory experience preferred


Client Relationship Consultant 4


Basic Qualifications

- High school diploma or equivalent

- Five or more years of customer service experience

- Five or more years of sales experience


Preferred Skills/Experience

- Advanced knowledge of retail product philosophy, policy, procedures, documentation and systems

- Advanced knowledge of all retail products and services

- Proven customer service and interpersonal skills

- Experience in participating in sales campaigns/promotions

- Strong mathematical, problem-solving, and negotiation skills

- Strong verbal and written communication skills

- Experience in the financial services industry preferred

- Previous supervisory experience preferred


If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.


Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.


Benefits:


Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):


Healthcare (medical, dental, vision)


Basic term and optional term life insurance


Short-term and long-term disability


Pregnancy disability and parental leave


401(k) and employer-funded retirement plan


Paid vacation (from two to five weeks depending on salary grade and tenure)


Up to 11 paid holiday opportunities


Adoption assistance


Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law


EEO is the Law


U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.


E-Verify


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Keywords: U.S. Bank National Association, Olathe , Client Relationship Consultant 1-4 (Banker) - Overland Park/Prairie Village/Olathe Area, Professions , Olathe, Kansas