Transplant Services / OTTR Systems Analyst
Company: CTG, Inc.
Location: Olathe
Posted on: March 19, 2023
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Job Description:
Transplant Services / OTTR Systems AnalystUnited
StatesHealthcare ITFeb 20, 2023Post Date23200346Requisition #Apply
for JobShare this JobSign Up for Job AlertsCTG is seeking an
experienced Transplant Services Systems Analyst to support the
CareDx Ottr Complete Transplant Management suite of applications
Job responsibilities will include: --- Provide application build
and support services for the CareDx OTTR suite--- Review and
resolve break/fix issues in accordance with client's documented
Service Level Agreements (SLAs)--- Manage user provisioning - add,
modify, delete users as necessary--- Facilitate application
updates, server upgrades, and other regular maintenance as
needed--- Troubleshoot integration issues, resolving in a timely
manner --- Follow client's documented Demand Management process to
obtain approval for changes--- Build changes in the test domain,
work with user to complete testing, and move to production
according to the client's change control process.--- Provide
support for projects and other special application initiatives---
Troubleshoot errors and provide timely and high quality customer
service--- Document issues and solutions--- Work with client users
and functional teams as needed--- Escalate issues to the vendor as
needed, and monitor vendor tickets for resolution--- Utilize the
ticket management system to track issue status and work efforts---
Participate in 24x7 call rotationAfter an initial Knowledge
Transfer period of 2 to 4 weeks at the client site, work will be
performed remotely. REQUIRED SKILLS3+ years' experience in build
and support of the CareDx Ottr suiteHL7 knowledge for
troubleshooting interface errors as neededExcellent troubleshooting
skills, with the ability to communicate resolutions to customersIn
depth knowledge of transplant services workflows preferred Strong
customer service skillsIf interested please email
Morgan.Fickert@CTG.comCTG is a leading provider of digital
transformation solutions and services that accelerate clients'
project momentum and achievement of their desired IT and business
outcomes. Our vision is to be an indispensable partner to our
clients and the preferred career destination for digital and
technology experts. CTG has operations in North America, South
America, Western Europe, and India. For more information, visit
www.ctg.com.Our culture is a direct result of the people who work
at CTG, the values we hold, and the actions we take. In other
words, our people are the culture. It's a living, breathing thing
that is renewed every day through the ways we engage with each
other, our clients, and our communities. Part of our mission is to
cultivate a workplace that attracts and develops the best people,
reflected by our recognition as a Great Place to Work-certified
company across many of our global operations.CTG will consider for
employment all qualified applicants including those with criminal
histories in a manner consistent with the requirements of all
applicable local, state, and federal laws.CTG is an Equal
Opportunity and Affirmative Action Employer. CTG will assure equal
opportunity and consideration to all applicants and employees in
recruitment, selection, placement, training, benefits,
compensation, promotion, transfer, and release of individuals
without regard to race, creed, religion, color, national origin,
sex, sexual orientation, gender identity and gender expression,
age, disability, marital or veteran status, citizenship status, or
any other discriminatory factors as required by law. Our
Affirmative Action program serves to promote occupational equality
and diversity through good faith efforts. CTG is fully committed to
promoting employment opportunities for members of protected
classes.Additional Information * Job Function: Application
Management & Support * Education Level: Bachelor's Degree ( -16
years) * Work Remote: Yes * Travel: Yes, 5 % of the Time
Keywords: CTG, Inc., Olathe , Transplant Services / OTTR Systems Analyst, Professions , Olathe, Kansas
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