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Desktop Support Technician

Company: Veridiants tech solution
Location: Olathe
Posted on: November 25, 2022

Job Description:

*Job Description*

* Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/Thin Client support, Printers, PDAs(Tablets), IPhones, Mobile, and LAN cable drops, BYOD, I.P. Phones & Audio video conference devices. Hands & feet support for network and server equipment as well as any IT related projects.
* Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
* Backing up and restoring user data, settings and associated systems administration activities
* Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts
* Assist on Incident and Problem management activities
* Be available for On-call support on need basis & as business demands
* Adhere to ticket response and resolution SLA's as agreed upon with the customer
* Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
* Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
* Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc)
* Strong Microsoft Operating System installation and troubleshooting skills

*Experience-based Windows support*

* Configuration/imaging
* Installation environment
* General Windows OS troubleshooting

*Hardware support and troubleshooting*

* Troubleshooting hardware issues
* Replacing desktop/laptop hardware
* Installation of peripheral devices

Job Type: Full-time

Salary: $13.69 - $33.08 per hour

* Dental insurance
* Health insurance
* Paid time off
* Relocation assistance
* Vision insurance
* On call

* Desktop support: 1 year (Preferred)
* Computer hardware: 1 year (Preferred)
* Windows: 1 year (Preferred)

Work Location: Remote%58047475%

Keywords: Veridiants tech solution, Olathe , Desktop Support Technician, Professions , Olathe, Kansas

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