Fraud Investigator

Company: Dexian - Signature Consultants
Location: Olathe
Posted on: November 18, 2023

Job Description:

JOB SUMMARY:Dexian is seeking a Fraud Investigator for a client located in Overland Park, KS. This is a in-office, contract-to-hire position. Responsibilities:

• Responsible for applying fact-finding methods to investigate potential fraudulent activity, including the evaluation of transactions
• Responsible for performing research of data and, through interaction with callers, to assist in identifying cases of potential takeover, ID Theft or abuse
• Actively and consistently supports all efforts to simplify and enhance the customer experience
• Leverage appropriate resources to support the identification and initiation of fraud or abuse investigations, and ensure relevant information is appropriately collected, analyzed, and documented.
• Request additional caller documentation when required for investigation
• Complete investigation/documentation and provides communication back to the caller
• Bring resolution to fraudulent claims by employing tools that detect and disrupt fraud schemes
• Evaluate, process, and document fraud, identity theft and customer validation claims
• Exceed customer expectations by understanding their specific requirements and impact
• Utilize defined metrics for tracking and reporting
• Collect, research, and validate data against relevant guidelinesQualifications:
  • High school diploma (college degree preferred)
  • 3+ years of related experience in similar field and/or fraud training
  • 3+ years of experience dealing with and resolving difficult and escalated issues
  • Ability to be organized, detailed, meet deadlines, manage time, and maintain accuracy while in a fast paced, high volume environmentDexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Keywords: Dexian - Signature Consultants, Olathe , Fraud Investigator, Other , Olathe, Kansas