Day Stocker
Company: Cosentino's
Location: Gardner
Posted on: May 26, 2023
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Job Description:
Day Clerk
Position Objective: To assist customers in their shopping
experience by properly stocking shelves and displays in the most
efficient, friendly, and courteous manner possible.
Reporting Structure: This position formally reports to the Store
Director.
Status: This is a non-exempt position.
Knowledge
The following is a list of any certifications, formal education, or
training requirements for this position.
Essential Knowledge
Completion of ongoing training and development as listed on the
Cosentino Learning Plan.
Non-Essential Knowledge
A high school diploma or equivalent is preferred.
Skills
The following is a list of the basic skill requirements for this
position.
Essential Job Functions
Know and implement the Cosentino Customer Service Standards.
Quickly unload and sort incoming shipments and neatly stock them in
their designated areas without damaging merchandise.
Keep back room and cooler/freezer areas neat and ready for new
deliveries.
Quickly and neatly stock grocery shelves by matching item UPCs
codes to shelf tags and using the face front display method.
Support the inventory process by accurately counting and recording
merchandise.
Change shelf tags, change price markers on displays, and
label/price mark any merchandise with missing UPC codes.
Monitor products for any damaged, un-saleable, or returnable
products that should be removed and follow proper procedures for
damage claims.
Able to operate, clean and maintain all equipment safely and
competently.
Meet or exceed productivity standards to produce desired team and
individual results.
Monitor all expiration dates and ensure that ad items are properly
rotated.
Actively work to keep your work area and your department is clean
and safe for customers and coworkers.
Know, comply with, and encourage other team members to comply with
all health regulations, sanitation guidelines and safety procedures
for your department and your store.
Demonstrates the strong verbal and interpersonal skills necessary
for positive customer and peer interactions.
Demonstrates the basic math and reading skills required for the
position.
Know your department items, procedures and policies so that you can
accurately and courteously answer customer questions.
Resolve customer complaints in a professional manner and recognize
when it is appropriate to involve a member of the store management
team.
Non-Essential Job Functions
Support your company by completing additional tasks identified by
management, assisting other stores or departments as needed and
gaining new skills when necessary.
Physical Abilities
The following physical movements could potentially be part of any
scheduled shift and employees will be expected to perform these
actions while on duty.
Essential Abilities
Reaching overhead with both arms, twisting at the waist and lifting
objects with both hands weighing up to 15 lbs.
Pushing and pulling grocery items & carts to the proper locations
as needed, up to a peak force of 75 lbs.
Standing and walking for long periods of time on tile, asphalt,
concrete or other hard surfaces.
Occasionally lifting and carrying up to 36 lbs., to a height of 34
inches.
Bending and squatting, at times all the way to floor level.
Able to work in colder conditions of the grocery coolers and
freezers.
Non-Essential Abilities
Climbing a ladder, possibly up to 15ft.
Core Competencies
The following is a list of overall competencies identified for this
role. This profile is based on the necessary knowledge, skills and
abilities for the position.
Customer Focus
Meets or exceeds the service expectations of internal and external
customers.
Accepts customer feedback and uses it to make improvements in
products and services.
Decisions, actions and behaviors reflect a priority on the
customers needs.
Interactions with customers are courteous, respectful, and follow
the Cosentino Customer Service Standards.
Integrity and Trust
Behaviors demonstrate a direct, truthful manner that portrays
trustworthiness in all professional interactions.
Presents the unvarnished truth while still maintaining a courteous,
polite demeanor.
Respects the privacy of others and avoids gossiping behaviors that
break down working relationships and deteriorate trust.
Admits mistakes, avoids blame-shifting, and is accountable for
actions in the workplace.
Interpersonal Savvy
Relates well to all kinds of people.
Builds rapport with customers and coworkers while still
demonstrating appropriate professional boundaries.
Maintains constructive and effective relationships with peers and
customers.
Uses diplomacy and tact to diffuse even high-tension situations
comfortably.
Effectively resolves conflicts or other difficult interpersonal
circumstances in the workplace by using appropriate means and
resources.
Adaptable Learning Style
Learns quickly when faced with new procedures, problems or other
changes.
Open and adaptable to changes in the workplace.
Learns from both successes and failures in the learning process in
order to keep developing in the workplace.
Quickly considers all angles of a situation to identify solutions
and problem-solve challenges.
Eager and willing to tackle tasks and projects that require
learning new skill sets or gaining advanced knowledge.
Looks for new opportunities to develop professionally and keep
skills and knowledge fresh.
Results Oriented
Known as the type of person to step up to the plate to get things
done.
Responds to tasks, projects or requests with a sense of
urgency.
Shows the follow through and drive to complete projects or tasks
even when challenges or unforeseen obstacles are presented.
Demonstrates an eager and willing attitude when asked to
participate in new projects or tasks.
Able to anticipate problem areas and possible solutions for
improvement.
Functions well as part of a team, but can also act independently
when necessary to get the job done.
Demonstrates required skills in a manner that produces desired
results.
Follows company policy and procedures in order to achieve maximum
results.
Keywords: Cosentino's, Olathe , Day Stocker, Other , Gardner, Kansas
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