Sr. Service Center Coordinator

Company: Husqvarna Group
Location: Olathe
Posted on: May 24, 2023

Job Description:

Why join Husqvarna?

We are one of the world's oldest startups, passionate about our work, proud of our history and curious about the future. We look for opportunities to grow by stepping out of our comfort zone and are committed to finding sustainable solutions for the future. We have built an environment that encourages close teamwork and support for one another. Check us out at www.husqvarnacp.com

This person is responsible for supporting the Service Center Manager by providing hands-on support in inventory and administration of equipment repairs for both our external and internal customers. This position helps ensure our competitive advantage and is critical to the company by providing the highest level of customer service to ensure smooth and efficient flow of customer repairs.

RESPONSIBILITIES

Warehouse

• Assist with documentation for receipt of equipment in the Service Center
• Handle in-person inquiries from customers as needed
• Assist with regular maintenance of the Service Center to provide a clean, orderly and safe work environment
• May be responsible for creating and completing sales order/invoicing process as needed
• Handle shipping & receiving with FedEx/UPS/Freight
• Operating forklift to load and unload carriers
• Organize and clean warehouse as needed
• Inventory duties to include cycle counting, stocking inventory, and pulling, packing and shipping orders
• Responsible for assisting with the physical unloading and moving of equipment to and from customer
  
  Administrative Support
  • Responsible for determining inventory needs and processing replenishment orders for each service center daily
  • Answer and respond to customer and sales phone calls regarding repair status and service of equipment as needed
  • Handles Credit Card processing for customers as needed
  • Responsible for writing sales orders for repairs
  • Provides Customer Service support by phone periodically
  • Processes quotes for repairs, provides quote to customer and follows up on approvals and escalates to sales team as needed
  • Enters and processes ROs for inventory replenishment at each service center
  • Process adjustments to correct inventory and other transactions CRITICAL FUNCTIONAL SKILLS & KNOWLEDGE
    • Working knowledge of ERP systems (AS400, PRMS, JDE preferred), Excel and Word
    • Basic product knowledge
    • Strong knowledge of repair process procedures
    • Basic knowledge of inventory processes
    • Forklift certification EDUCATION & EXPERIENCE
      • At least 1 year previous experience working within a customer service role and previous experience with inventory
      • High School degree or equivalent required We offer:
        • Competitive compensation
        • Benefits, including medical, dental, and vision insurance at date of hire
        • A 401(k) with matching and no vesting
        • An employee purchase discount on Husqvarna products
        • An education assistance program
        • Paid parental leave
        • Paid holidays, including 2 floating holidays
        • Paid vacation and sick time
          
          Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.
          
          Last date to apply:
          We are continuously accepting applications

Keywords: Husqvarna Group, Olathe , Sr. Service Center Coordinator, Other , Olathe, Kansas