Crew Chief
Company: Team Car Care/Jiffy Lube
Location: Olathe
Posted on: May 23, 2023
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Job Description:
Overview
Start Your New Career Today!
GREAT working hours - Monday thru Friday 8:00 a.m. to 6:00 p.m.,
Saturday 8:00 a.m. to 5:00 p.m., and CLOSED on Sunday.
Work today, get paid today! We've partnered with DailyPay, a
voluntary benefit to offer employees access to their pay on their
own schedule.
Team Car Care (TCC) owns and operates more than 550 Jiffy Lube auto
service centers in North America. We offer a fun, fast-paced work
environment with a comprehensive benefits package, including
medical plans, 401(K), certification/tuition reimbursement, and
paid vacations. At Team Car Care, we invest in you and your future
by providing excellent training for our technician and management
positions. In addition, we offer fast-track career advancement
opportunities for hard-working team players who can deliver
results. So, if you are looking for more than a job, apply today
and begin your career with Team Car Care!
Description The Crew Chief (CC) is a management position within the
service center. Specifically, they are 3rd in command. They are
responsible for driving positive sales consistently while creating
a fantastic guest experience daily. It is an excellent opportunity
to be a critical team player in the store's overall success.
Working closely with the General Manager (GM), the Crew Chief (CC)
is responsible for coaching the teammates, ensuring the process is
executed through the IOS process, and driving store sales growth
through traffic and core sales mix while achieving operational
efficiency. In addition, you would have been trained and certified
to perform all lubrication services, core ancillaries, customer
service (CSAT), and advanced management through our internal
training program.
Responsibilities will include but will not be limited to
Working directly with the General Manager (GM), ensuring consistent
revenue growth through growing guest count and lead measure
performance such as core sales mix, MultiCare, and Core Plus. They
will also coach and execute excellent customer service while
creating an exceptional guest experience.
Set a positive example as a leader while building team engagement
and efficiency. They will be focusing on developing teammates by
leveraging our internal training program and providing ongoing
guidance, coaching, and direction.
Ensure our quality control measures and processes are followed
consistently
Carry out other duties and projects necessary for the position,
such as inventory, cash handling processes, guest issues, and
concerns, and working with the District Manager (DM) on any
critical initiatives
Assist the General Manager (GM) with budgeting, sales forecasts,
financial performance, expense controls, etc.
Provide clear and detailed direction to the team consistently
Ensure that the service center is clean, safe, and presentable per
the Guide to Excellence (GTE)
Provide guidance and mentoring to the automotive technicians and
CSA's
Perform opening and closing duties when the General Manager (GM) is
off
Assist the General Manager (GM) in building and maintaining an
engaged workforce that reflects customer volume and the business
need
Leads daily team huddles and store meetings. Setting the direction
for achieving the business goals
Manages inventory and product order that meets the business
need
Adheres and holds others accountable to all rules and regulations
that maintain a safe and productive work environment for teammates
and guests
Assist guests with their questions and needs. In-person,
electronically, or via the telephone
Qualifications
One to three years of retail management experience; Professional
automotive experience is not required.
Must have exceptional oral and written communication skills
Is a proven leader that possesses the ability to inspire and
motivate diverse groups of people
Has sound business sense and a comprehensive understanding of the
retail industry
Can analyze, comprehend, and recommend financial objectives that
help increase sales and service results
Demonstrate a positive, helpful attitude as well as professional
conduct and appearance always
Enjoys and is energized by a fast-paced, flexible, high-performance
retail environment
Has a "Guest First" mindset
You must have the ability to read and interpret documents such as
safety rules, operating and maintenance instructions, and procedure
manuals.
Must be able to stand on your feet on hard surfaces like concrete
or metal
Expect to work in an environment in which you frequently experience
hot and cold temperatures, loud noises, and exhaust fumes
Must be able to lift and move work-related items up to 50
pounds
Perform all other duties as assigned or needed.
Must be at least 18 years of age
Candidates must be legally authorized to work in the U.S. without
company sponsorship now or in the future
Additional Information
Secondary Employment
All Team Car Care (TCC) employees are prohibited from accepting or
engaging in any secondary employment that might conflict or
interfere with an employee's duty and responsibility to the
company. Employees must disclose any secondary employment to TCC
for formal review and approval.
LocationUS-KS-Olathe
ID2022-5075
CategoryStore Positions
Street15303 W 135th Street
CityOlathe
StateKS
Zip66062
Keywords: Team Car Care/Jiffy Lube, Olathe , Crew Chief, Other , Olathe, Kansas
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here to apply!
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