Front Desk Coordinator - $200 Incentive

Company: Dogtopia
Location: Olathe
Posted on: March 19, 2023

Job Description:

Bring your dog to work? Thats right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, individual that will be the star of the playroom. This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus! Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The environment can be noisy at times There will be lifting of items 50lbs or less involved Bending over and crouching down will be a daily requirement Will be in regular contact with dogs of various sizes Skills:

• Customer Service
• Extroverted, warm, enthusiastic, empathetic
• Organized and process driven
• Patience
• Stimulating communicator with a persuasive selling style
• Strong attention to detail
• Teamwork
• Timeliness
• Unselfish Responsibilities: Day to day Duties
  • Provide excellent customer service
  • Answering phones and emails
  • Greeting Pet Parents
  • Answering Pet Parent questions and collecting their information
  • Scheduling services
  • Checking dogs in and out
  • Escorting dogs to and from their Pet Parents
  • Giving tours and performing Meet & Greets
  • Understanding our Dogtopia-isms Customer Service and Presentation
    • Maintains a neat and organized Front Desk team and area at all times.
    • Sets the example for the team on the 3 Ss (smile, story and satisfaction) and hold accountable to internal and external customer service standards.
    • Answer phones, e-mails and questions from pet parents
    • Strive for high customer review ratings Responsibilities
      • Answers the multi-line phone system, transfers calls, takes messages and communicates messages in a timely manner
      • Checking in a boarding dog, confirming out date and pick-up time, spa services, emergency contact, feeding instructions, any medications required, noting every belonging brought and labeling everything accordingly
      • Checking in and out of daycare dogs, checking appropriate spa services for departure
      • Greets all customers promptly and welcoming
      • Maintains a neat and organized Front Desk team and area at all times. This includes holding team to professional clean dress
      • Make copies, receive and send faxes and emails as well as monitor confidential information that may be received through phone calls, faxes, emails, or in person
      • Noting which dogs owe for the day
      • Proficient in POS software (training to be provided)
      • Record accurately health and behavioral notes in daily activity log and communicate those with both shifts
      • Setting the highest standards and satisfaction of our customers
      • Utilize the 3 S system consistently with customers SMILE, STORY, SATISFACTION to set the example for the team Benefits:
        • Its always bring your dog to work day!
        • Education in basic dog obedience and training
        • Fun, dynamic team culture with more than 60 locations
        • Career progression based on performance
        • Additional certification programs available
        • Competitive wages with flexibility in scheduling
        • Learn key skills related to customer service, teamwork, or even sales! Company Introduction Thank you for your interest in joining the fastest growing and best dog daycare organizations in the country.
          At Dogtopia, we are committed to our noble cause, To enhance the joy of pet parenthood and enable dogs to positively change the world. We deliver on our noble cause by ensuring the pups in our care receive the benefits of daycare by enjoying socialization, exercise, and education in the safest environment. We also give back by enabling dogs to change our world through the Dogtopia Foundation. The foundation supports programs that focus on providing service dogs for veterans, youth literacy programs, and employment opportunities for autistic adults.
          We take pride in our team members as well as the care we provide for all of our furry friends.

Keywords: Dogtopia, Olathe , Front Desk Coordinator - $200 Incentive, Other , Olathe, Kansas