Patient Ambassador

Company: Sodexo Frontline
Location: Olathe
Posted on: March 18, 2023

Job Description:

Location: US-KS-OLATHESystem ID: 942780Category: Food ServiceEmployment Status: Full-TimeUnit Name: OLATHE MEDICAL CENTER EVSTarget Hourly Rate: $17.23 - 20.59UNIT DESCRIPTIONNow Hiring! Full-Time Patient Ambassador atOlathe Medical Center20333 W 151 st StreetOlathe, KS 66061 Something special starts here Starting Hourly Rate: $17.23 up to $20.59Monday thru Friday8:00 AM to 4:30 PMWe are looking for friendly, engaging applicants who want to make a difference in the quality of life of our patients and customers. This position will be responsible for Leader rounding and visiting with our patients and their families, building rapport, explaining our Food and Nutrition and Housekeeping services, sharing recognition and addressing patient concerns. You will act as liaison for patients and families to ensure our departments are serving their needs and meeting their expectations.This position will also act a resouce for the leadership team for Sodexo Patient Experience programs and resources, update leaders on department scores, and assist with data tracking.Improve patient and employee quality of life. Our relentless pursuit of the data and science behind exceptional patient outcomes and employee experiences - spanning clinical nutrition, environmental services, infection prevention and healthcare technology management - frees you to concentrate on what you do best: Putting our patients first .Benefits include medical/vision/dental/401k and company match, employee discounts, as well as the opportunity to develop and grow your career with Sodexo. BENEFITS AVAILABLE FROM DAY 1 FOR FULL TIME POSITIONS Sodexo, as the world's 19th largest private employer, puts its employees at the heart of the company. Sodexo was founded in 1966 and is now the worldwide leader in Quality-of-Life services. For over 50 years, we have developed unique expertise, backed by nearly 470,000 employees in 67 countries across the globe.Based on passion and experience, let us find the right fit for you in one of the many opportunities Sodexo has to offer.APPLY TODAY!Sodexo - Quality of Life Services

Position SummaryThe Patient Ambassador is responsible for providing nutritional care to patients by spending quality patient time assisting in menu selection when necessary, providing patient meal delivery and patient set-up with direct patient contact, receiving and processing phone orders as required, and identifying patients who have not ordered meals with the assistance of the tray tracking system. The Patient Ambassador makes meal rounds and collects survey information. They will update the food preference and nourishment information and relay pertinent information to the Clinical Dietitian or Supervisor. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements.General Responsibilities:

• Introduces Room Service and explains diet order to new admissions.
• Classifies patient as Room Service, Room Service with Assist or Chef Select.
• Assists patients classified as Room Service with Assist.
• Assists Registered Dietitians with 24-hour screening of new admissions.
• Acts as liaison between Nursing and Dietary.
• Prints Ambassador Report with patient name, room, diet and admission date.
• Reviews report for patients advanced from NPO/Clear/Full diets.
• Visits all newly admitted patients on advanced diets.
• Introduces self as the unit's Patient Ambassador and provides contact number/beeper.
• Identifies current diet order and explains room service to new patient.
• Explains times patient may call to obtain meal.
• Explains, if needed, the availability of large print and Spanish menu.
• Collaborates with nursing whether patient is: Room Service, Room Service with Assist or Chef Select.
• Documents, resolves or refers any complaints/concerns the patient and/or family members may have.
• Conducts daily meal rounds.
• Records patient, diet, room number and comments daily.
• Notes when patient will be revisited if needed and why.
• Daily check with unit rep on current room service status.
• Conducts 2 test trays per week and meal rounds.
• Works with managers/supervisors in Process Improvement projects.
• Works with patient promotions as necessary.
• Fills in as needed in diet office and kitchen.
• Attends all allergy and foodborne illness in-service training.
• Complies with all Sodexo HACCP policies and procedures.
• Complies with all company safety and risk management policies and procedures.
• Participates in regular safety meetings, safety training and hazard assessments.
• Reports all accidents and injuries in a timely manner.
• Attends training programs (classroom and virtual) as designated.
• May perform other duties and responsibilities as assigned. Qualifications & Requirements
  • Willingness to be open to learning and growing.
  • Maturity of judgment and behavior.
  • Maintains high standards for work areas and appearance.
  • Maintains a positive attitude.
  • Ability to work a flexible schedule helpful.
  • Must comply with any dress code requirements.
  • Attends work and shows up for scheduled shift on time with satisfactory regularity.Experience/Knowledge:
    • High School diploma, GED, or equivalent experience.
    • No prior experience required.Skills/Aptitude:
      • Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
      • Ability to maintain a positive attitude.
      • Ability to communicate with co-workers and other departments with professionalism and respect.
      • Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.
      • Ability to use a computer.
      • Ability to provide clear directions and respond to employees.
      • Basic food-handling skills.Physical Requirements:
        • Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
        • Significant walking or other means of mobility.
        • Ability to work in a standing position for long periods of time (up to 8 hours).
        • Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.Working Conditions (may add additional conditions specific to defined work location):
          • Generally in an indoor setting; however, may supervise outside activities and events.
          • Varying schedule to include evenings, holidays, weekends, and extended hours as business dictates.
          • While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.
          • The noise level in the work environment is usually moderate to loud.Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.Benefits EligibilityFull Time Benefits: At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. Eligible employees can enroll in their benefits, which will be effective beginning on their first day with Sodexo. We also offer other benefits like paid time off, financial and savings programs and access to our employee assistance program and other discounts (eligibility varies by unit and may not be available to all employees). PI

Keywords: Sodexo Frontline, Olathe , Patient Ambassador, Other , Olathe, Kansas