Order Fulfillment Coordinator
Company: EPITEC
Location: Olathe
Posted on: June 22, 2022
Job Description:
JOB TYPE:Full-time, W-2 Contract LOCATION:Olathe, Kansas JOB
SUMMARY:
- This position will handle tracking, code changes, availability,
product questions and factory support in addition to other
functions.
- This position will start off on a hybrid work schedule with 2
days in the office and 3 days WFH but subject to changes. The work
from home requirements are - High Speed internet and a designated
workspace free from distractions. Approximately 50% of this role
will be on the phone.RESPONSIBILITIES:
- Serves as a link between channel partners and the Company to
communicate and resolve highly complex issues, under limited
supervision, surrounding complete goods orders, product
configuration, availability and shipments.
- Researches, analyzes and responds to complex order status
inquiries by utilizing host systems and communication with
factory/supplier contacts.
- Evaluates, analyzes and prioritizes sales needs relative to
factory/supplier production and dealer, branch, and Company
inventories.
- Assists channel partners in ordering and configuring equipment
using on-line ordering tools.
- Researches complex product configurations utilizing all
available information sources.
- Initiates requests for information if not available. Expedites
and traces orders for channel partners through host systems.
- Trains and counsels dealers on order fulfillment programs,
incentives and alternative products.REQUIRED EXPERIENCE:
- 1+ years of work experience in a team environment.
- 1+ years of experience working in customer service or a related
customer-oriented environment.
- Strong Microsoft Suite and Outlook skills.
- Experience working in a fast-paced environment.
- Good keyboarding skills and ability to multi-task to log the
calls into SAP.SKILLS AND QUALIFICATIONS:
- Ability to learn very quickly.
- Strong communication, problem-solving, and time management
skills.
- Must be able to work with minimal supervision and hit the
ground running.Why should you choose Epitec?We started Epitec with
a single focus, "Placing People First." Knowing every good endeavor
begins with listening and understanding, we've set about
challenging every part of the employment process. Bringing the
proper connections together for the perfect fit. How is Epitec
different?Epitec gets to know our prospective employees, using
these insights to locate the perfect placement for you. We are
there, every step of the way. Providing a best-in-class
compensation package combined with the opportunity to grow
financially and personally through your work. What is the
result?Epitec represents the world's top companies and works to
fill their open jobs with the world's best talent. That's led to
Epitec servicing an impressive list of Fortune 100 companies. We've
also won many awards, including one of Crain's Detroit Business
"Cool Places to Work," and 101 Best & Brightest - local, national
and elite winner. And that's just the beginning, as we work to
innovate the way the world thinks about employment.
Keywords: EPITEC, Olathe , Order Fulfillment Coordinator, Other , Olathe, Kansas
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