Order Fulfillment Coordinator

Company: EPITEC
Location: Olathe
Posted on: June 22, 2022

Job Description:

JOB TYPE:Full-time, W-2 Contract LOCATION:Olathe, Kansas JOB SUMMARY:

• This position will handle tracking, code changes, availability, product questions and factory support in addition to other functions.
• This position will start off on a hybrid work schedule with 2 days in the office and 3 days WFH but subject to changes. The work from home requirements are - High Speed internet and a designated workspace free from distractions. Approximately 50% of this role will be on the phone.RESPONSIBILITIES:
  • Serves as a link between channel partners and the Company to communicate and resolve highly complex issues, under limited supervision, surrounding complete goods orders, product configuration, availability and shipments.
  • Researches, analyzes and responds to complex order status inquiries by utilizing host systems and communication with factory/supplier contacts.
  • Evaluates, analyzes and prioritizes sales needs relative to factory/supplier production and dealer, branch, and Company inventories.
  • Assists channel partners in ordering and configuring equipment using on-line ordering tools.
  • Researches complex product configurations utilizing all available information sources.
  • Initiates requests for information if not available. Expedites and traces orders for channel partners through host systems.
  • Trains and counsels dealers on order fulfillment programs, incentives and alternative products.REQUIRED EXPERIENCE:
    • 1+ years of work experience in a team environment.
    • 1+ years of experience working in customer service or a related customer-oriented environment.
    • Strong Microsoft Suite and Outlook skills.
    • Experience working in a fast-paced environment.
    • Good keyboarding skills and ability to multi-task to log the calls into SAP.SKILLS AND QUALIFICATIONS:
      • Ability to learn very quickly.
      • Strong communication, problem-solving, and time management skills.
      • Must be able to work with minimal supervision and hit the ground running.Why should you choose Epitec?We started Epitec with a single focus, "Placing People First." Knowing every good endeavor begins with listening and understanding, we've set about challenging every part of the employment process. Bringing the proper connections together for the perfect fit. How is Epitec different?Epitec gets to know our prospective employees, using these insights to locate the perfect placement for you. We are there, every step of the way. Providing a best-in-class compensation package combined with the opportunity to grow financially and personally through your work. What is the result?Epitec represents the world's top companies and works to fill their open jobs with the world's best talent. That's led to Epitec servicing an impressive list of Fortune 100 companies. We've also won many awards, including one of Crain's Detroit Business "Cool Places to Work," and 101 Best & Brightest - local, national and elite winner. And that's just the beginning, as we work to innovate the way the world thinks about employment.

Keywords: EPITEC, Olathe , Order Fulfillment Coordinator, Other , Olathe, Kansas