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Customer Support Specialist 10AM-7PM

Company: TVH
Location: Olathe
Posted on: January 8, 2022

Job Description:

TVH is seeking a polite, enthusiastic, customer service, and support person with subject matter expertise in aftermarket parts to join our Sales team at our Olathe, KS facility. As the Customer Support Specialist, you'll serve as the front lines of communication between our customers and help them with ordering parts, locating parts through our e-commerce website and providing vital information for their purchases. TVH is a dynamic, successful international company with a clear vision on customer & employee centricity. We are passionate about fostering a challenging & rewarding environment for our employees which promotes teamwork, growth & development, creativity and initiative. Visit our careers page to learn more about the unique benefits offered by TVH and take our virtual tour. Why you'll love TVH --- Purpose Driven: TVH is a purpose driven organization, we Keep You Going and Growing. --- Career Advancement: We have job levels and career paths established for all our warehouse positions and TVH is committed to filing a minimum 33% of our open positions each year with internal candidates. --- Benefits: In addition to our onsite preschool & free Health Clinic, we offer 5 BCBS medical plans to choose from, Vision, Dental, Company paid Short & Long Term Disability & Basic Life Insurance, a 401(k) plan with a 6% company match, employee discounts and more. --- Employee Centered: TVH also offers a variety of employee centered benefits as part of our wellness programming including an onsite gym, chiropractor, masseuse, as well as educational and recreational programs throughout the year.Core Functions --- Provides exceptional customer service to domestic sales customers including proficiently handling basic and moderately complex customer calls and processing orders and quotes. --- Handles required amount of incoming customer calls within required accuracy goals --- Inputs orders and customer information or claims into company ERP and CRM systems. --- Navigates and researches information within company ERP and CRM systems to check product price and availability, correspond and enter customer feedback and/or action items --- Notifies customer of all backordered items and provide delivery dates --- Learns upselling techniques of products to increase sales --- Leverages knowledge of established TVH parts, sales and customer relations processes, concepts, and systems to provide effective and timely customer service --- Completes and may lead well defined basic or moderately complex tasks and/or projects --- Develops working relationships with departments across the company including Sales, Marketing, Pricing and Accounting to diversity. We look to create an inclusive environment that challenges, inspires, rewards and transforms our team to be the best of the best.Knowledge & Skills --- Must possess at least one (1) year experience performing substantially similar functions --- Demonstrates proficient parts identification, customer relations practices, and sales channels --- Demonstrates intermediate proficiency using Google Mail, Sheets, Docs, and Calendar --- Demonstrates intermediate proficiency using Microsoft Excel, PowerPoint and Word --- Demonstrates proficiency navigating ERP and customer management systems --- Must be team-oriented, positive, and collaborative Education --- Must possess a High School Diploma or GEDStart the Conversation Apply Now! TVH is an equal opportunity employer and is committed to diversity. We look to create an inclusive environment that challenges, inspires, rewards and transforms our team to be the best of the best.Nearest Major Market: Olathe Nearest Secondary Market: Kansas City Job Segment: Warehouse, ERP, CRM, Manufacturing, Customer Service, Technology

Keywords: TVH, Olathe , Customer Support Specialist 10AM-7PM, Other , Olathe, Kansas

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