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Mobile Expert, Virtual Retail

Company: T-Mobile Virtual Retail
Location: Olathe
Posted on: November 16, 2021

Job Description:

FOR THIS POSITION YOU MUST BE FULLY VACCINATED FOR COVID19.As a Mobile Expert, Virtual Retail, you are a wireless sales and communications solutions expert. You don't just make a sale, you make a connection that improves the lives of your customers!Answer chat communications from T-Mobile website and other virtual platforms to include moving the conversation to a phone call if needed. Help our customers move forward with the right device at the right price through an awesome solution.We're passionate about delivering outstanding customer experiences. That's why we need you. You'll be a consultant, with proficiency in analyzing customers' needs. Identify and customize the whole package of wireless/voice/data products and services.It's a team that values an awesome sale done right by nice and effective consultants. They're specialists in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. They Do It the Right Way, meeting performance targets including sales, customer experience, and quality of sale metrics.
BenefitsOkay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your outstanding work: Driven base pay plus commission Benefits for part-time and full-time associates Medical, dental and vision benefits Matching 401(k) An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount Generous paid time-off programs Phone service discounts Education reimbursement
Qualifications 12 Months Of Customer Service And/Or Sales Experience, Retail Environment Preferred 12 Months Multi-Tasking And Navigating Between Windows Systems
Responsibilities Selling and serving to our customers, while providing a flawless customer experience and building customer dedication Consistently uses digital tools in interactions and on-boarding Completes training on T-Mobile experiences, new skills and processes, knowledge of systems, new products and reference resources Sales Skills In New Customer Acquisition, Including Results-Oriented Drive And Confidence For Success Support team initiatives and create an inclusive environment
SkillsTroubleshooting And understanding of IoT. Computer Hardware Proficiency.
At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know by emailing ...@t-mobile.com or calling 1-844-###-####.

Associated topics: cashier, courtesy, courtesy clerk, customer experience representative, customer service representative, deliver, retail associate, retail customer service, retail sales consultant, sales consultant

Keywords: T-Mobile Virtual Retail, Olathe , Mobile Expert, Virtual Retail, Other , Olathe, Kansas

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