Shift Lead
Company: Taco Bell
Location: Olathe
Posted on: April 4, 2021
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Job Description:
JOB TITLE: Shift Manager (SM)
SUPERVISOR: Assistant General Manager (AGM), General Manager (GM),
Area Coach (AC)
BASIC PURPOSE:Shift Managers support other management levels by
running great shifts and leading teams self-sufficiently. Shift
Managers must take ownership and responsibility to solve problems
while being willing to provide help and guidance to others. Shift
Managers should have strong leadership qualities and organizational
skills with a confident, professional manner, and can give clear
concise instructions, exhibit good time management skills and good
problem-solving and decision-making.
KEY RESPONSIBILITIES:--- Greet everyone with a smile, is polite and
pleasant with guests and team.--- Demonstrates a positive and
enthusiastic attitude with co-workers and guests.--- Ensure every
guest receives great service and great food while working with a
sense of urgency.--- Works well with other management and fellow
Team Members. Cooperates well with others and works well as a team.
Able to help others when needed. Takes action without being told,
willing to go above and beyond what is simply required.--- Role
Model that customer needs are the highest priority. Resolve
customer complaints quickly while maintaining positive customer
relations.--- Ensure that all Team Members present a neat and clean
appearance and correctly wear the company uniform.--- Ensure all
Team Members complete their tasks as assigned in a timely and
accurate manner.--- Successfully lead team as Manager in Charge,
ensuring company standards regarding service, food safety, and
general procedures are always being met . Provides ongoing
constructive and complimentary feedback to team.--- Actively
participates in the training and development of Team Members.---
Assist with Profit and Loss management, follows cash control
procedures, maintaining inventory and managing labor.--- Provide
regular feedback to the RGM and other management on the performance
of the team.
LEADERSHIP BEHAVIORS:Composure - Is cool under pressure; does not
become defensive or irritated when times are tough; is considered
mature; can be counted on to hold things together during tough
times; can handle stress; is not knocked off balance by the
unexpected; doesn't show frustration when resisted or blocked; is a
settling influence in a crisis.Compassion - Genuinely cares about
people; is concerned about their work and non-work problems; is
available and ready to help; is sympathetic to the plight of others
not as fortunate; demonstrates real empathy with the joys and pains
of others.Customer Focus - Is dedicated to meeting the expectations
and requirements of internal and external customers; gets
first-hand customer information and uses it for improvements in
products and services; acts with customers in mind; establishes and
maintains effective relationships with customers and gains their
trust and respect.Directing Others - Is good at establishing clear
directions; sets stretching objectives; distributes the workload
appropriately; lays out work in a well-planned and organized
manner; maintains two-way dialogue with others on work and results;
brings out the best in people; is a clear communicator.
KEY RELATIONSHIPS:Primary service relationships with outside
customers; team building relationships with co-workers and
appropriate working relationships with other internal visitors and
vendors. Able to build a strong relationship with other managers on
the team. As shifts overlap with fellow managers, able to
transition from a team member working a position to a MIC role as
the senior manager is no longer on shift.
KNOWLEDGE & SKILL REQUIREMENTS:--- Must be 18 years or older.---
Experience: One-year Restaurant experience required with proven
lead experience on all shifts.--- Must maintain current Health Card
according to state or local requirements.--- Education: Basic math
& reading skills.--- Must have the ability to read, speak,
comprehend, and write in English.--- Must have reliable
transportation.--- Must pass Criminal Background Check.--- Must be
able to pass ServSafe Certification Course and Exam.
About Us:Diversified Restaurant Group, LLC (DRG) is a restaurant
business working to innovate and grow with quick service and fast
casual brands across the country. What started as a 30-unit Taco
Bell business in 2012 has since grown into a 230+ unit, multi-brand
operation. DRG currently operates Taco Bell and Arby's restaurants
across Northern California, Nevada, and Kansas City; and has
approximately 6,000 team members and continues to grow every
day!
Disclaimer: You are applying to Diversified Restaurant Group, a
franchisee of Taco Bell and Arby's Corp. If hired, the franchisee
will be your only employer. Franchisees are independent business
owners who set their own wage and benefit programs that can vary
among franchisees.
Keywords: Taco Bell, Olathe , Shift Lead, Other , Olathe, Kansas
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here to apply!
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