Desktop Client Sup Analyst II

Company: Mindlance
Location: Olathe
Posted on: November 21, 2020

Job Description:

Desktop Support Analyst II is responsible for providing first level support to users of various desktop applications such as Microsoft. Ability to multi-task and support high level of trouble shooting user issues via telephone and remote applications. Bachelors Degree or equivalent. 3-4 years related work experience. This position provides technical support for customers via tickets, chat, and or telephone and is responsible for diagnosing, troubleshooting, and repairing computer systems, software, or networked andor wireless systems. Responds to situations where first-line support has failed to isolate or fix problems in malfunctioning equipment or software. Support key technical areas of the team including but not limited to Voice, Network, Call Center, Retail, and standard break fix troubleshooting, investigation, and repair. May be required to prepare and deliver knowledge documentation and training activities. Will be required to participate in process improvements, projects, and status meetings. Owns and provides ongoing status, deliverables and deadlines as necessary. Preferred Qualifications 1. Experience in supporting desktop, application, network, operating system, and Microsoft Office applications 2. Familiarity with Windows 7, 10, iPAD, iPhone and Android devices. 3. Proven ability to communicate (verbally, written) complex, technical information and decisions to a varied audience 4. Familiarity with the IT Service Manager Tool

Keywords: Mindlance, Olathe , Desktop Client Sup Analyst II, Other , Olathe, Kansas