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Dealership Service and Parts Department Managers

Company: Confidential
Location: Olathe
Posted on: May 7, 2020

Job Description:

Our dealership is looking for both a Service and Parts Department Managers. For the Service Department includes supervision of technicians, service writers, porters. For the Parts Department the direct supervison of parts department personel. Both positions require managing the production workflow to ensure optimal performance levels and profitability are achieved while delivering the highest quality of service and customer satisfaction. Responsibilities Overall duties include, but are not limited to: Responsible for managing the production workflow to ensure that profitability, productivity and customer goals are achieved Using informational tools and software systems to maintain and efficient workflow Recruiting, training, motivating, developing and retaining qualified employees and has ensures employees are working at high levels, delivering quality service and customer satisfaction Allocating and apportioning work f Scheduling employees and ensuring appropriate coverage to meet customers needs Reviewing employees' work for accuracy and completeness Delivering quality work on time, every time to the customers to ensure long term growth in sales and profits Responding to all questions, problems and requests in an attentive, helpful and timely manner Ensuring equipment is well maintained and maintaining a safe and clean store environment. Follow all operation procedures to protect our assets (i.e., OSHA rules, hazardous waste, wearing safety glasses and filing timely paperwork) Ensuring office records and all returns and core records are adequately maintained Any other task assigned by General Manager or Owner Education and Experience Requirements: high school diploma or its equivalency; automotive-industry experience and expertise (auto repair, customer service and sales); auto repair skills, preferably ASE certifications; a professional personal appearance; oral and written communication skills; and an ability to read and comprehend instructions and information. The Service Manager must have and maintain a valid driver's license. Required Skills Aptitudes: strong selling and customer service skills in a retail environment; demonstrated staff leadership and management and mentoring skills, conflict resolution skills; ability to communicate effectively with customers and technicians; and an ability to perform multiple tasks. Temperament: ability to perform in a professional manner with a smile and a positive attitude. Interests: public contact, communication. The Service Manager must be able to safely maneuver and drive a vehicle. Working Conditions Work is fast-paced in an Indoor/Outdoor, customer-oriented environment. This position requires stooping, bending and moving throughout the service department. An employee must lift up to 60 pounds and will be exposed to noise, vibration, dust, exhaust fumes and other hazardous and non-hazardous materials. This position may involve lifting tires in the tire storage area, which has high shelves. Road-testing vehicles also may be required. Employment Type: Full Time Years Experience: 3 - 5 years Bonus/Commission: Yes

Keywords: Confidential, Olathe , Dealership Service and Parts Department Managers, Other , Olathe, Kansas

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