EFAST2 Customer Service Specialist II
Company: GD Information Technology
Location: Lawrence
Posted on: April 1, 2026
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Job Description:
Type of Requisition: Regular Clearance Level Must Currently
Possess: None Clearance Level Must Be Able to Obtain: None Public
Trust/Other Required: MBI Full 5C (T3) Job Family: Contact Center
Job Qualifications: Skills: Call Center, Communication, Customer
Satisfaction, Customer Service, Telephone Communications
Certifications: None Experience: 1 years of related experience US
Citizenship Required: Yes Job Description: Customer Service
Specialist II Seize your opportunity to make a personal impact as a
Customer Service Specialist II supporting ERISA Filing Acceptance
System 2 (EFAST2), a system used for the submission, receipt, and
processing of the Form 5500 Series Annual Return/Report. These
forms must be filed each year for employee benefit plans to satisfy
annual reporting requirements under the Employee Retirement Income
Security Act (ERISA) and the Internal Revenue Code. GDIT is your
place to make meaningful contributions to challenging projects and
grow a rewarding career. At GDIT, people are our differentiator.
Our work depends on an EFAST2 Customer Service Specialist II
joining our team to provide expert customer service to employee
benefit plan administrators and others on behalf of the U.S.
Department of Labor (DOL) and the Internal Revenue Service (IRS).
HOW A CUSTOMER SERVICE SPECIALIST II WILL MAKE AN IMPACT
Communicates clearly and effectively over the phone to support the
EFAST2 filing public Builds technical expertise of EFAST2 system to
troubleshoot and resolve problems for the EFAST2 filing public
Delivers accurate, high-quality results independently while
consistently meeting contract performance standards Actively
incorporates feedback to enhance performance and continuously
improve service delivery Maintains a positive attitude and performs
effectively under pressure Escalates complex issues to senior
specialists or government agencies as appropriate Utilizes software
tools to efficiently manage calls, document interactions, and
access relevant resources Demonstrates excellent attendance to
ensure reliable support, particularly during periods of limited or
single coverage WHAT YOU’LL NEED TO SUCCEED Education: High School
Diploma or GED is required. Experience: A minimum of 1 year of
relevant experience in call center operations, helpdesk support, or
technical support (required). Security Clearance: Must be able to
attain a Minimum Background Investigation (MBI) public trust
clearance. This includes traveling to a U.S. Department of
Labor-approved USAccess location for fingerprinting and issuance of
a Personal Identity Verification (PIV) card. Typing proficiency
with a minimum speed of 20 words per minute Experience with
Microsoft Office tools, including Outlook, Word, Excel, and Teams
Familiarity with Salesforce (or other CRM platforms) and knowledge
base/content management systems (preferred) Strong verbal and
written communication skills in English, with a professional phone
etiquette and excellent email communication abilities Ability to
deliver unscripted, clear, and effective responses to address
inquiries and share information Exceptional interpersonal and
organizational skills, enabling collaboration and efficient task
management Ability to acquire new knowledge quickly through
self-directed learning and training Proven ability to work
independently as part of a team Work Location: Fully remote
position. A reliable high-speed internet connection is required,
and computer equipment will be provided by GDIT. Hours of
Operation: Monday- Friday(8hr shift), 7:00 AM to 7:00 PM CT (8:00
AM to 8:00 PM ET)Flexibility in scheduling within these hours is
strongly preferred. Eligibility: U.S. Citizenship is required. GDIT
IS YOUR PLACE: 401K with company match Comprehensive health and
wellness packages Internal mobility team dedicated to helping you
own your career Professional growth opportunities including paid
education and certifications Cutting-edge technology you can learn
from Rest and recharge with paid vacation and holidays The likely
hourly rate for this position is between $15.27 - $20.41. This is
not, however, a guarantee of compensation or salary. Rather, salary
will be set based on experience, geographic location and possibly
contractual requirements and could fall outside of this range.
Scheduled Weekly Hours: 40 Travel Required: None T elecommuting
Options: Remote Work Location: Any Location / Remote Additional
Work Locations: USA KS Lawrence Total Rewards at GDIT: Our benefits
package for all US-based employees includes a variety of medical
plan options, some with Health Savings Accounts, dental plan
options, a vision plan, and a 401(k) plan offering the ability to
contribute both pre and post-tax dollars up to the IRS annual
limits and receive a company match. To encourage work/life balance,
GDIT offers employees full flex work weeks where possible and a
variety of paid time off plans, including vacation, sick and
personal time, holidays, paid parental, military, bereavement and
jury duty leave. GDIT typically provides new employees with 15 days
of paid leave per calendar year to be used for vacations, personal
business, and illness and an additional 10 paid holidays per year.
Paid leave and paid holidays are prorated based on the employee’s
date of hire. The GDIT Paid Family Leave program provides a total
of up to 160 hours of paid leave in a rolling 12 month period for
eligible employees. To ensure our employees are able to protect
their income, other offerings such as short and long-term
disability benefits, life, accidental death and dismemberment,
personal accident, critical illness and business travel and
accident insurance are provided or available. We regularly review
our Total Rewards package to ensure our offerings are competitive
and reflect what our employees have told us they value most. We are
GDIT. A global technology and professional services company that
delivers consulting, technology and mission services to every major
agency across the U.S. government, defense and intelligence
community. Our 30,000 experts extract the power of technology to
create immediate value and deliver solutions at the edge of
innovation. We operate across 50 countries worldwide, offering
leading capabilities in digital modernization, AI/ML, Cloud, Cyber
and application development. Together with our clients, we strive
to create a safer, smarter world by harnessing the power of deep
expertise and advanced technology. Join our Talent Community to
stay up to date on our career opportunities and events at
gdit.com/tc . Equal Opportunity Employer / Individuals with
Disabilities / Protected Veterans
Keywords: GD Information Technology, Olathe , EFAST2 Customer Service Specialist II, IT / Software / Systems , Lawrence, Kansas
