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Information Technology (IT) Operations Manager

Company: Olathe Health
Location: Olathe
Posted on: June 17, 2022

Job Description:

Job Summary:

We welcome you to join the Information Technology team as an IT Operations Manager. The IT Manager's role is to plan, coordinate and manage activities related to the evolution of information technology from a strategic perspective, visualizing how existing, new and emerging technologies can be applied to support the business, foreseeing future technology standards and accelerating the transfer of these key learning experiences across the enterprise. The IT Operations Manager is responsible for the functions performed by the Service Desk and Systems Administration teams within a 7 x 24 hour continuous operations environment for the Olathe Health System. The IT Operations Manager is responsible for information needs assessment, purchasing recommendations, project planning and implementation of technology. The IT Manager must possess exceptional written and verbal communication, presentation, customer service, coaching and mentoring skills.

Minimum Requirements:

  • 4 Year / Bachelors Degree College (Technical Courses) or Equivalent Experience Minimum
  • Other: Technical Engineering Certification (CNE, MCSE, CCNP,CCDP, CCIE or similar) Preferred
  • Other: 10+ years of progressively responsible technical experience in Service Desk/Systems Administration or Engineering roles in a complex infrastructure environment. Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities. displays strong initiative and can establish personal goals and take responsibility for meeting goals within defined timeliness. Minimum
  • 1 - 3 Years Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities. Displays strong initiative and can establish personal goals and take responsibility for meeting goals within defined timeliness. Minimum
  • 3 - 5 Years Supervisory experience. Preferred
  • Ability to communicate, both in writing and verbally, with all levels within the organization. Functions as a change agent and is not threatened or intimidated by change and uncertainty. (Minimum proficiency)
  • Ability to mentor and motivate staff. Ability to work as part of a team. (Preferred proficiency)
  • Document and process to improve customer relations. Ability to deliver customer service to users with various levels of computer knowledge. Strong healthcare technical aptitude and troubleshooting skills. (Minimum proficiency)
  • Maintain functions within budget parameters. (Minimum proficiency)
  • Excellent interpersonal skills; excellent conflict resolution and negotiations skills. (Minimum proficiency)
  • Demonstrated skill in coaching and mentoring others. (Minimum proficiency)
  • Other: HDI Support Center Manager and ITIL Foundation Level Certification. Preferred

    Key Responsibilities:

    • Ensures definition of work activities are clearly understood. - Advise and assist with user security access in collaboration with Use Access. - Follow required Change Control processes to ensure proper approval, coordination and communication of system changes. - Maintain accurate documentation.
    • Identifies, researches and resolves complex technical problems. - Creates and manages the 7 day x 24 hour escalation procedures and ensures service levels are maintained. - Documents, tracks, and monitors problems to ensure resolution in a timely manner.
    • Provides Capacity Planning utilizing the strategic planning process. - Works with departments and IT staff to assess the applicability, functionality, and viability of this technology and provide a critical analysis to the department, and/or senior IT management team. Provides analysis and research to support the IT strategic technology planning process as required. - Maintains an awareness of the state of the art in technologies, which may have application for the organization.
    • Demonstrates positive leadership, attitude, and maintains a professional image in the work setting.
    • Ensures that all dealings with internal customers, external customers, and vendors are handled with honesty and integrity. Maintains flexible work schedule to meet assignment schedules, and departmental goals and objectives. Demonstrates the ability to deal with difficult situations effectively and in a positive manner.
    • Performs staff evaluations/development and manages employee relations, including disciplinary actions when necessary.
    • Takes ownership and responsibility for desired outcomes. - - Escalates appropriately to ensure a successful resolution to customer requests and issues. - Always uses the approved Change Control methodology to ensure appropriate notification and approval has been obtained. -Recommends improvements to processes, procedures and policies. - Researches problems identified by Service Desk / Operations.

      Benefit Highlights:

      • Medical/Vision/Dental
      • 403b Retirement Plan with 3% company match
      • 5 days of Paid Parental/Adoption Leave
      • $5k in Adoption Assistance per child
      • Paid Sick Leave
      • Accrued PTO
      • Life Insurance
      • Employee Assistance Program
      • Voluntary Benefits, including: Life, Accidental Death or Dismemberment, Critical Illness, Long-term Disability, Short-term Disability, Hospital Indemnity, Pet, Identity Theft and Legal Insurance
      • Collaborative professional work environment
      • Reduced cafeteria rates (OMC location only)
      • Tuition Reimbursement so you can achieve your educational goals (up to $5,250/year)

        Disclosure: Benefits eligibility may vary based on position.

        Why Top Talent Join Olathe Health?

        Our mission is to help people through healing, health and happiness. Top performers want to be a part of something special---something with a purpose. - We want the best and brightest health care professionals who are focused on providing compassionate, personalized care. - And we are committed to continue to give our associates growth and developmental opportunities while providing a safe, inclusive and welcoming work environment to do their best work. We all strive to help each other as a team to deliver the best patient care possible. At Olathe Health, we believe that if we take care of our people, they will take care of everything else.

        From our modest beginnings with a 30-bed hospital in 1953 to a dynamic, regional health system with more than 2,400 associates today, Olathe Health continues to grow to meet the needs of our patients and the community. The system consists of Olathe Medical Center, Inc. (OMCI), Miami County Medical Center, Inc. (MCMC), and Olathe Health Physicians, Inc. (OHPI), a large physician corporation with 38 locations. The system offers a wide range of services and specialties for individuals in all stages of life, from primary care, pediatrics and maternity care to specialties, including oncology, surgery, orthopedics, spine, cardiology, home health and hospice. -

        Several of our most recent honors as a system include:

        • Fortune/IBM Watson Health named OMC one of the 2021 Top 100 Hospitals.
        • The Centers for Medicare & Medicaid Services (CMS) awarded OMC and MCMC - - - - - - - four-star ratings in 2021.
        • One of Ingram Magazine's "2020 Best Companies to Work for" (large employer category) and one of the "Best Hospitals in Kansas for Nurses" (according to nurse.org).

          Great things are happening at Olathe Health and we would love for YOU to join our team today!

Keywords: Olathe Health, Olathe , Information Technology (IT) Operations Manager, IT / Software / Systems , Olathe, Kansas

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