Technical Support Specialist

Company: Garmin
Location: Olathe
Posted on: November 19, 2021

Job Description:

We are seeking a Technical Support Specialist at our world headquarters in Olathe, KS. In this role, you'll provide first and second level support to end users and respond to their needs and/or alerts through moderately complex troubleshooting, resolution, or escalation steps. Other essential functions include: Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc) Assist in person, or remotely, in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction Maintain printing systems and assist with network printer system maintenance Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and callbacks in a timely manner, in accordance with current procedures Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers Monitor conference room performance and maintenance schedule Assists associates in IT Specialist 3 role on projects, initiatives, and complex support issues as assigned Manages and implements initiatives or change controls Makes recommendations for component level improvements Qualifications:Qualified candidates possess a High School diploma or GED, and coursework towards completion of a degree OR a minimum of 4 years IT or technical experience. Other requirements include: Outstanding academics with the demonstrated ability to apply learned knowledge Demonstrates moderate familiarity with troubleshooting and research tools Demonstrates moderate familiarity with asset, service, monitoring, and documentation tools Candidates with superior academics and/or previous experience working in a team environment are preferred. Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.by Jobble

Keywords: Garmin, Olathe , Technical Support Specialist, IT / Software / Systems , Olathe, Kansas