SOFTWARE SUPPORT ENGINEER
Company: NIC Inc
Location: Olathe
Posted on: February 23, 2021
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Job Description:
NIC Inc., the nation's premier provider of innovative digital
government solutions and secure payment processing is currently
seeking applicants for a Software Support Engineer.At NIC (Nasdaq:
EGOV), it's our mission to make government interactions more
accessible for everyone through technology. NIC's company culture
is driven by a set of core values: trust, integrity,
responsibility, passion, innovation, family, and
community.Prescription Drug Management (RxGOV) Software Support
Engineers (SSE) provide technical support and solutions to cross
functional teams by diagnosing, troubleshooting, repairing, and
debugging complex IT systems. This includes the software and
infrastructure related to NIC's prescription drug management system
(RxGov). SSEs respond to situations where first-line product
support is unable to isolate or fix problems in malfunctioning
infrastructure or software. SSEs are also responsible for reporting
design, reliability and maintenance problems or bugs to software
engineering and product ownership. Finally, SSEs provide support to
customer/users including, but not limited to, doctors and
pharmacists. RxGov SSEs will be part of a consolidated Production
Support team with members supporting financial, outdoor recreation
and licensing produces for local, state and federal customers.KEY
RESPONSIBILITIES
Keywords: NIC Inc, Olathe , SOFTWARE SUPPORT ENGINEER, IT / Software / Systems , Olathe, Kansas
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