OlatheRecruiter Since 2001
the smart solution for Olathe jobs

Trainer - Customer Experience Center

Company: CarMax
Location: Olathe
Posted on: February 25, 2021

Job Description:

CarMax, the way your career should be! The Customer Experience Center (CEC) Trainer's primary responsibility will be preparing, conducting and evaluating new hire training for the CarMax omni channel sales contact center.--This includes, but is not limited to, facilitating the new hire program for sales contact center associates and managers, updating class materials, working directly with business partners, maintaining associate training scorecards, monitoring completion of required training programs through the company LMS, class set-up, coaching, training and mentoring of new associates.--This role also requires additional class facilitation as required. PRIMARY DUTIES AND RESPONSIBILITIES* Facilitate new hire training for new consultative sales contact center associates.--This includes training in policies and procedures in addition to technical and soft skill training.--New hire training programs range from 2-4 weeks in length and are offered both during the day and in the evenings.* Class preparation including room and equipment reservation, ordering of new hire supplies, creating the class agenda, attaining new hire logins, etc.* Modify new hire training materials as required. * Mastery of the corporate learning management system to include system administration for the portions pertaining to the new hire training.* Mastery of CarMax systems used by consultative sales contact center associates and managers.* Effective classroom management, including updates to scorecards, coaching, mentoring, performance management, and providing appropriate feedback.* Partnering with business owners and support partners on new hire performance during and after training. * Work with the Solution Center on timely resolution of tickets and login issues* Partner with Training Manager and others for program improvements, new program development, administrative support, resource requests, etc.* Monitor calls to identify strengths and opportunities in new associate performance. * Provide training support beyond new hire classes as required.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.--The requirements listed below are representative of the knowledge, skill, and/or ability required.--Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Demonstrated facilitation skills, including facilitation of technical systems and soft skills training, preferably in a call center environment* Strong platform (system/applications) skills* Excellent verbal and written communication skills* Demonstrated initiative and creative approaches to problem solving* Utilize strong organizational skills for efficient use of time* Strong customer service orientation* Ability to create a participant centered learning environment including knowledge of various delivery methodsEDUCATION and/or EXPERIENCE:* College degree preferred* 3-5 years contact center training design and delivery or similar experience* 1-3 years contact center and/or consultative sales experience a plus * Proficiency with Microsoft Word, PowerPoint and Excel

Keywords: CarMax, Olathe , Trainer - Customer Experience Center, Human Resources , Olathe, Kansas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Human Resources Jobs


DC Team Member - Full Time - $16/hr
Description: Hiring Immediatley br br Job Description: br br Starting Base Pay: 15.50 br br Want to make even more money br br Weekday and Weekend night shifts receive an added 0.50 per hour.Your (more...)
Company: Walmart Stores
Location: Garnett
Posted on: 02/25/2021

Director- Human Resources
Description: ul li Location: The University of Kansas Health System St. Francis Campus li Department: Sft-Human Resources li Minimum Education Required: Bachelors Degree li Minimum Experience Required: (more...)
Company: Hillcrest Healthcare System
Location: Topeka
Posted on: 02/25/2021

Human Resources Specialist (42A)
Description: When a Soldier has a question about benefits, policy, or needs help with a sensitive issue, the Army National Guard's Human Resources Specialist is the primary go-to person. As an HR Specialist, you will (more...)
Company: Army National Guard
Location: Topeka
Posted on: 02/26/2021


DC Team Member - Full Time - $16/hr
Description: Hiring Immediatley br br Job Description: br br Starting Base Pay: 15.50 br br Want to make even more money br br Weekday and Weekend night shifts receive an added 0.50 per hour.Your (more...)
Company: Walmart Stores
Location: Prescott
Posted on: 02/25/2021

DC Team Member - Full Time - $16/hr
Description: Hiring ImmediatleyJob Description:Starting Base Pay: 15.50Want to make even more money Weekday and Weekend night shifts receive an added 0.50 per hour.Your pay would be 16.00 Location: 30801 W 191ST
Company: Walmart
Location: Reading
Posted on: 02/25/2021

Technical Recruiter
Description: Adaptive Solutions Group is a premier provider of Information Technology personnel. We are seeking a motivated individual to join our Kansas City Office. We are looking for candidates that have previous (more...)
Company: Adaptive Solutions Group
Location: Kansas City
Posted on: 02/25/2021

PEO Client HR Business Partner - Oasis - KANSAS CITY, MO
Description: PEO Client HR Business Partner - Oasis - KANSAS CITY, MO Customer Service/Operations CUS-21-00300 Description CANDIDATE MUST RESIDE IN KANSAS CITY, MO, OR AT CLOSE SURROUNDING CITIES Partners with HR (more...)
Company: Paychex, Inc.
Location: Kansas City
Posted on: 02/25/2021

Warehouse Worker - Full Time $16/hr
Description: Hiring Immediatley br br Job Description: br br Starting Base Pay: 15.50 br br Want to make even more money br br Weekday and Weekend night shifts receive an added 0.50 per hour.Your (more...)
Company: Walmart Stores
Location: Cleveland
Posted on: 02/25/2021

Warehouse Worker - Full Time $16/hr
Description: Hiring Immediatley Job Description: Starting Base Pay: 15.50 Want to make even more money Weekday and Weekend night shifts receive an added 0.50 per hour.Your pay would be 16.00 Location: 30801 W (more...)
Company: Walmart
Location: Fort Leavenworth
Posted on: 02/26/2021

Warehouse Worker - Full Time $16/hr
Description: Hiring ImmediatleyJob Description:Starting Base Pay: 15.50 br Want to make even more money br Weekday and Weekend night shifts receive an added 0.50 per hour.Your pay would be 16.00 br br (more...)
Company: Walmart
Location: Easton
Posted on: 02/26/2021

Log In or Create An Account

Get the latest Kansas jobs by following @recnetKS on Twitter!

Olathe RSS job feeds