Customer Service Representative
Company: The Gerson Companies
Location: Olathe
Posted on: June 15, 2022
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Job Description:
Job Description Join the Gerson family We are growing and need
to hire some very special people to join our customer focused team.
POSITION SUMMARY: As a Customer Service Representative for Gerson,
you will have the direct responsibility for the following:
Responsible for answering questions from our customers, retailers,
and associates via in-bound and out-bound calls, and addressing
product questions over the phone. Directly responsible for data
entry and data entry audits of orders for product lines ensuring
that the right products and quantities are in the system. Addresses
product damage, product overage, product shortage and resolves
situations related to customer needs or customer claims in a
friendly manner. Responsible for the ordering of product samples as
needed for customer requests and ensure the samples are produced
and delivered in a timely manner. Collaborates with our in-house
staff to ensure that customer concerns are addressed and questions
are answered promptly. WHAT YOU NEED TO BRING TO THIS POSITION: You
need to bring Exceptional customer service We have been around for
75 years, we love our customers and our team needs people that want
to help us get to the next 75 years. Excellent customer service
skills and a professional presence in both verbal and non-verbal
communication. Proficiency with MS Office products, primarily with
Excel and Outlook. Previous experience with Apprise Software a
plus. Must be proficient and accurate in both 10-key and
alphanumeric entering of customer orders. Basic math aptitude is a
must in this role. Proven ability to interact with customers over
the phone or in person. Ability to apply creative problem solving
skills to resolve issues. Ability to do sales in the form of
upselling items to external customers. Requirements: High School
Diploma and some college is preferred. 2-4 years of experience in a
challenging customer service role where multi-tasking and attention
to detail was required.
Keywords: The Gerson Companies, Olathe , Customer Service Representative, Hospitality & Tourism , Olathe, Kansas
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