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VCA Olathe Animal Hospital Customer Service Representative

Company: VCA Antech
Location: Olathe
Posted on: May 4, 2021

Job Description:

Job Description:JOIN OUR FUN TEAM!Are you looking to be a part of a hospital team that feels like family, while having the support and resources to push your career forward? If so, we would love to connect with you! VCA Olathe Animal Hospital in Olathe, KS is seeking an experienced Customer Service Representative to join our exceptional team!We are a four doctor practice serving Olathe, KS and surrounding communities since 1984. During that time, we have developed a reputation for high quality medicine and superior customer service. We are looking for someone who can lend his/her skills to our current team to enhance these attributes even further. Our practice is proud to be AAHA accredited, Fear Free certified and Gold Cat Friendly Professionals. We are looking for someone who is not afraid of change and is eager to grow. A team player with a positive and upbeat personality, that enjoys working hard while having fun, would fit in well with our team. We not only provide care for dogs & cats but exotics too!At VCA Olathe Animal Hospital we pride ourselves on providing the highest quality care for our pet patients. For this reason, we are passionate about continuing education and continue to invest in the best equipment. All of the staff here recognize the importance of the human-animal bond and promote and preserve that relationship between owners and their pets.Our current hours are Monday - Friday 7:30 AM to 6:00 PM, and Saturdays 8:00 AM to 1:00 PM.We have a unique culture in our hospital that values each person's individual skill and personality. There's something special about you and we are excited to learn more!Benefits include an employee owned pet care discount, holiday pay, paid time off, retirement plan, health care plan, and provided scrubs. Compensation is commensurate with experience.Among the reasons to consider joining VCA are:* VCA hospitals are former private-practices that retain the spirit that made them successful* Access to the people and financial resources of a large veterinary community* Network of 4,500+ doctors, including more than 600 Specialists* Largest provider of Private Practice Internships and Residencies in the U.S.* WOOF University, offering abundant CE for Doctors and Technicians* Robust Clinical Studies program* Opportunities to give back through strong Shelter partnerships and VCA CharitiesAt VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.Why We Need YouAs the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:* Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.* Scheduling and confirming appointments.* Placing outbound calls for follow-ups and reaching out to prospective clients.* Presenting and explaining fees, including processing payments.* Recommending, selecting, and obtaining products and services, including prescriptions.* Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).* Managing medical records, charts, reports and correspondence.* Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.Ready to be part of a team that feels like family & takes PRIDE in the care we provide? Apply today! We look forward to hearing from you soon. Associated topics: agent, agente de servicio al cliente, call center associate, call center representative, clerk, customer service, customer service associate, product support, representante de servicio al cliente, support

Keywords: VCA Antech, Olathe , VCA Olathe Animal Hospital Customer Service Representative, Healthcare , Olathe, Kansas

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