Director Banquet Operations - Westin Kansas City At Crown Center (19000NO9)
Company: Marriott International, Inc.
Posted on: May 18, 2019
Heres To Your Journey with Westin At Westin, we are committed to
empowering the well-being of our guests by providing a refreshing
environment, thoughtful amenities, and revitalizing programming to
help ensure that they leave feeling better than when they arrived.
We recognize that travel can be disruptive to our guests
well-being, and were energized to assist as partners in helping
them maintain control and soaring above it all while on the road.
Everything we do is designed to help guests be at their best, and
they appreciate our supportive attitude, anticipatory service and
extensive knowledge on how to best assist them throughout their
stay. We are looking for dynamic people who are excited to join the
team and ready to jump into any situation to give a helping hand.
If youre someone who has is positive, adaptable and intuitive, and
has a genuine interest in the well-being of others around you, we
invite you to discover how at Westin, together we can rise. The
Westin Kansas City At Crown Center located at 1 E Pershing Rd,
Kansas City, MO 64108 is currently hiring a Director Banquet
Operations. Responsibilities include: JOB SUMMARY Manages all event
service, banquet and event technology operations and staff on a
daily basis. Core area of responsibility is the event operation
team, including the Senior Banquet Managers, Banquet Managers,
Senior Event Service Managers, Event Service Managers, Event
Technology and Operations Managers. Position ensures the highest
level of service throughout the event phase. Maximizes revenue
opportunities by up-selling during the event phase and maximizes
profit by effectively managing costs. The position is responsible
for achieving guest and employee satisfaction and for managing the
financial performance of the Event Operations Department. CANDIDATE
PROFILE Education and Experience High school diploma or GED; 4
years experience in the event management, food and beverage, sales
and marketing, or related professional area. OR 2-year degree from
an accredited university in Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; 2 years
experience in the event management, food and beverage, sales and
marketing, or related professional area. CORE WORK ACTIVITIES
Managing Event Management Operations and Budgets Works with the
management team to develop and implement the business plan and long
term strategies for event operations. Establishes and monitors
measurable goals for the department. Champions all standards,
policies and procedures in the Event Operations departments.
Oversees the execution of event logistics for all events. Oversees
the administrative processes associated with the event phase of a
function and the associated transitions between all event phases as
they relate to the service delivery team. Ensures function space
and corresponding heart of the house areas are cleaned and
maintained. Ensures furniture and equipment is maintained and
inventory levels are kept in accordance to corporate guidelines.
Communicates and executes departmental and property emergency
procedures and ensures staff are trained in safety procedures.
Participates in MVP audits and level certification for all
technicians. Ensures employees maintain required certification.
Assists with implementation and execution of all event related
corporate initiatives and promotions. Managing Profitability
Ensures department is working within budget and adjusts
expenditures according to revenues. Maintains awareness of current
trends in event management and integrates into the operation in a
timely manner. Reviews effectiveness of event operations annually
and makes appropriate adjustments. Ensuring Exceptional Customer
Service Consult with customers in order to determine objectives and
requirements for events such as meetings, conferences, and
conventions. Displays leadership in guest hospitality, exemplifies
excellent customer service and creates a positive atmosphere for
guest relations. Maintains customer satisfaction to insure
retention and growth of business through referrals and repeat
events. Leading Event Management Teams Leads execution of
activities in Event Operations to support the Event Management
strategy. Leads event management/operations meetings. Coordinates
the Event Operations members of Event Delivery teams. Works with
culinary team to ensure compliance to food handling and sanitation
standards. Works with Human Resources to ensure compliance with all
applicable laws and regulations. Ensures that regular, ongoing
communication is happening in all areas of event operations.
Maintaining Relationships with Property Stakeholders Communicates
effectively with property departments outside of Event Operations.
Maintains a strong working relationship with guests/clients,
vendors and competitors. Conducting Human Resources Activities
Reviews staffing levels to ensure that guest service and
operational needs are met. Works with direct reports to review
scheduled events and troubleshoot potential challenges/conflicts.
Attends pre-event meetings to understand group needs, set
appropriate expectations and gather critical information to
communicate to Event Operations Team. Ensures disciplinary
procedures and documentation are completed according to Standard
Operating Procedures and Local Standard Operating Procedures (SOPs
and LSOPs) and support the Peer Review Process. To apply now, go
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Olathe , Director Banquet Operations - Westin Kansas City At Crown Center (19000NO9), Executive , Olathe, Kansas
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