Assistant Manager

Company: Insight Vision Center-Olathe
Location: Olathe
Posted on: May 28, 2023

Job Description:

About the CompanyAEG Vision ("AEG") is the market-leading manager of full-scope optometry practices throughout the country. The optometry practices under management maintain the local brand, practice staff, store associates, and patients, while AEG invests in medical equipment, technology, infrastructure, and the team in order to elevate the patient experience. AEG's core purpose is to "improve the health of our community by helping our neighbors see better and look their best, one patient at a time." We are assembling a team of experienced industry professionals to help build AEG into the best place to work and ensure that each patient of the practices under management has an outstanding patient experience.About the JobAbout the roleAssistant Managers supports the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients' needs are met. An Assistant Manager works on the sales floor and assists the Opticians with sales and troubleshooting, and helps resolve customer service issues.Duties & ResponsibilitiesResolves customer service issues/complaints regarding products and/or services; issues refund to patients; Signs off on spectacle remakes.Monitors patient flow (appointments and walk-ins), ensuring on-time practice performance. Helps move patients though without disruptions, communicates with the Technicians regarding schedule, and checks in on patients in the lobby.Monitors associates break times, ensuring everyone receives breaks as required by law and company policy.Participates in interviewing and selection of new practice employees.Participates in employee disciplinary actions if necessary.Documents any employee relations issues, escalates to Practice Manager or HR as appropriate.Resolves conflict between associates, escalates to Practice Manager or HR as appropriate.Together with Practice Manager, organized and leads staff meetings.Provides ongoing feedback to employees.Facilitates training for new team members.Demonstrates cost awareness and makes suggestions on improving store's efficiency.Monitors associates opening and closing duties, ensuring store is clean, organized, and well-stocked.Once a year, or as necessary, participates in store inventory.Other duties as assigned by the Practice Manager.QualificationsQualificationsEducationHigh school diploma or equivalentABO Certification preferred but not necessaryExperienceExtensive optical experience requiredExperience with customer service and/or salesManagement experience preferredKnowledge, Skills, Abilities, and other CharacteristicsExcellent interpersonal and customer service skillsComputer literacy and data entryAbility to read and understand basic financial statementsStrong organizational skills and attention to detailStrong communication skills (verbal and written)Strong analytical and problem-solving skillsStrong conflict resolution skillsAbility to lift up to 30 lbs, bend, kneel, and stand up to 8 hrs a dayFull-Time/Part-TimeFull-timeEducation RequirementsHigh School or EquivalentTravel RequirementsNegligiblePractice NameInsight Vision Center-OlatheWork LocationOn-SitePDN-992f4c1a-5173-4725-ad1a-6f29d976fd98

Keywords: Insight Vision Center-Olathe, Olathe , Assistant Manager, Executive , Olathe, Kansas