Assistant Manager
Company: Insight Vision Center-Olathe
Location: Olathe
Posted on: May 28, 2023
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Job Description:
About the CompanyAEG Vision ("AEG") is the market-leading
manager of full-scope optometry practices throughout the country.
The optometry practices under management maintain the local brand,
practice staff, store associates, and patients, while AEG invests
in medical equipment, technology, infrastructure, and the team in
order to elevate the patient experience. AEG's core purpose is to
"improve the health of our community by helping our neighbors see
better and look their best, one patient at a time." We are
assembling a team of experienced industry professionals to help
build AEG into the best place to work and ensure that each patient
of the practices under management has an outstanding patient
experience.About the JobAbout the roleAssistant Managers supports
the Practice Managers in overseeing all day-to-day store
operations. They supervise all practice employees, ensuring AEG
policies and procedures are followed, standards are enforced, and
all patients' needs are met. An Assistant Manager works on the
sales floor and assists the Opticians with sales and
troubleshooting, and helps resolve customer service issues.Duties &
ResponsibilitiesResolves customer service issues/complaints
regarding products and/or services; issues refund to patients;
Signs off on spectacle remakes.Monitors patient flow (appointments
and walk-ins), ensuring on-time practice performance. Helps move
patients though without disruptions, communicates with the
Technicians regarding schedule, and checks in on patients in the
lobby.Monitors associates break times, ensuring everyone receives
breaks as required by law and company policy.Participates in
interviewing and selection of new practice employees.Participates
in employee disciplinary actions if necessary.Documents any
employee relations issues, escalates to Practice Manager or HR as
appropriate.Resolves conflict between associates, escalates to
Practice Manager or HR as appropriate.Together with Practice
Manager, organized and leads staff meetings.Provides ongoing
feedback to employees.Facilitates training for new team
members.Demonstrates cost awareness and makes suggestions on
improving store's efficiency.Monitors associates opening and
closing duties, ensuring store is clean, organized, and
well-stocked.Once a year, or as necessary, participates in store
inventory.Other duties as assigned by the Practice
Manager.QualificationsQualificationsEducationHigh school diploma or
equivalentABO Certification preferred but not
necessaryExperienceExtensive optical experience requiredExperience
with customer service and/or salesManagement experience
preferredKnowledge, Skills, Abilities, and other
CharacteristicsExcellent interpersonal and customer service
skillsComputer literacy and data entryAbility to read and
understand basic financial statementsStrong organizational skills
and attention to detailStrong communication skills (verbal and
written)Strong analytical and problem-solving skillsStrong conflict
resolution skillsAbility to lift up to 30 lbs, bend, kneel, and
stand up to 8 hrs a dayFull-Time/Part-TimeFull-timeEducation
RequirementsHigh School or EquivalentTravel
RequirementsNegligiblePractice NameInsight Vision Center-OlatheWork
LocationOn-SitePDN-992f4c1a-5173-4725-ad1a-6f29d976fd98
Keywords: Insight Vision Center-Olathe, Olathe , Assistant Manager, Executive , Olathe, Kansas
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