Customer Success Manager
Company: Wesco
Location: Olathe
Posted on: March 17, 2023
|
|
Job Description:
As a Customer Success Manager, you will maintain client
relationships with key target accounts that have a strategic impact
on the long-term success of the organization. You will identify
cross/up and repeat sales opportunities and will work to resolve
any issues or concerns to ensure customer
satisfaction.**Responsibilities:**+ Works with the Sales team to
create and support the execution of the strategic account plans at
key, named accounts.+ Drives new business development by
researching, qualifying, contacting, presenting, and closing new
clients based on an assigned territory or market segment.+
Continuously develops relationships with priority customer
stakeholders, understands their key business issues, and recommends
ways to deliver value.+ Liaison between the field and Global
Accounts teams as it relates to pursuing new agreements,
Value-Add/Total Cost of Ownership (TCO) commitments and increasing
customer wallet-share.+ Maintains and manages a pipeline of
opportunities at named accounts, including renewals, projects, and
share improvement opportunities.+ Communicates customer activity,
opportunity status, renewal status, and strategic plan progress to
management.+ Participates in solution development efforts that best
address customer needs.+ Engages supplier sales resources to enlist
their support and create solutions.**Qualifications:**+ High School
Degree or Equivalent required; Bachelor's Degree preferred.+ 5+
years proven sales experience in outside sales or 3+ years
strategic account and/or sales management+ History of success
maintaining and developing key relationships.+ Knowledge of
business and management principles involved in strategic planning,
resource allocation, leadership techniques, production methods and
coordination of people and resources.+ Ability to understand where
potential exists in assigned accounts and can recognize and create
opportunities.+ Excellent communication and interpersonal skills
with an aptitude for building strong client relationships.+ Strong
negotiation and problem-solving skills.+ Proficiency with CRM
software and Microsoft Office.+ Self-starter and able to work
efficiently under pressure.+ Experience in executing in a matrix
organization managing multiple stakeholders and projects.+ Ability
to travel up to 25%**Working Environment:** Work is generally
performed in an office environment, but employee may need to travel
to customer sites or warehouse facilities. Driving may be required
for an extended period of time with frequent stops and starts. Can
be exposed to outdoor weather conditions._WESCO International,
Inc., including its subsidiaries and affiliates ("WESCO"), is an
Equal Opportunity and Affirmative Action Employer. It is the policy
of WESCO to not discriminate against any job applicant or employee
based on age, race, religion, color, handicap, sex, physical
condition, disability, sexual orientation, gender identity,
national origin, or protected veteran status or any other protected
status. This policy includes but is not limited to the following:
recruitment and employment, promotion, demotion, transfer,
compensation, selection for training including apprenticeship,
layoff, or termination.__\#LI-KB1_
Keywords: Wesco, Olathe , Customer Success Manager, Executive , Olathe, Kansas
Click
here to apply!
|