Customer Success Manager

Company: Wesco
Location: Olathe
Posted on: March 17, 2023

Job Description:

As a Customer Success Manager, you will maintain client relationships with key target accounts that have a strategic impact on the long-term success of the organization. You will identify cross/up and repeat sales opportunities and will work to resolve any issues or concerns to ensure customer satisfaction.**Responsibilities:**+ Works with the Sales team to create and support the execution of the strategic account plans at key, named accounts.+ Drives new business development by researching, qualifying, contacting, presenting, and closing new clients based on an assigned territory or market segment.+ Continuously develops relationships with priority customer stakeholders, understands their key business issues, and recommends ways to deliver value.+ Liaison between the field and Global Accounts teams as it relates to pursuing new agreements, Value-Add/Total Cost of Ownership (TCO) commitments and increasing customer wallet-share.+ Maintains and manages a pipeline of opportunities at named accounts, including renewals, projects, and share improvement opportunities.+ Communicates customer activity, opportunity status, renewal status, and strategic plan progress to management.+ Participates in solution development efforts that best address customer needs.+ Engages supplier sales resources to enlist their support and create solutions.**Qualifications:**+ High School Degree or Equivalent required; Bachelor's Degree preferred.+ 5+ years proven sales experience in outside sales or 3+ years strategic account and/or sales management+ History of success maintaining and developing key relationships.+ Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods and coordination of people and resources.+ Ability to understand where potential exists in assigned accounts and can recognize and create opportunities.+ Excellent communication and interpersonal skills with an aptitude for building strong client relationships.+ Strong negotiation and problem-solving skills.+ Proficiency with CRM software and Microsoft Office.+ Self-starter and able to work efficiently under pressure.+ Experience in executing in a matrix organization managing multiple stakeholders and projects.+ Ability to travel up to 25%**Working Environment:** Work is generally performed in an office environment, but employee may need to travel to customer sites or warehouse facilities. Driving may be required for an extended period of time with frequent stops and starts. Can be exposed to outdoor weather conditions._WESCO International, Inc., including its subsidiaries and affiliates ("WESCO"), is an Equal Opportunity and Affirmative Action Employer. It is the policy of WESCO to not discriminate against any job applicant or employee based on age, race, religion, color, handicap, sex, physical condition, disability, sexual orientation, gender identity, national origin, or protected veteran status or any other protected status. This policy includes but is not limited to the following: recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff, or termination.__\#LI-KB1_

Keywords: Wesco, Olathe , Customer Success Manager, Executive , Olathe, Kansas