Account Manager, Client Experience
Company: Merchants Fleet Management
Location: Olathe
Posted on: May 11, 2022
Job Description:
As an Account Manager, you will build and maintain relationships
with our clients by providing ongoing day-to-day account support,
recommending cost saving solutions and managing processes to
optimize productivity of their fleet. You will focus on client
retention, problem solving, building relationships, and providing a
superior client experience. Included with the relationship
management will be the ownership of managing the clients' fleet
database, service enrollments, vehicle order management needs, as
well as the participation in the development of process,
initiatives and reports to further grow our future
business.Location: Merchants Fleet Headquarters in Hooksett, NH /
Rosemont, IL / RemoteWhat Your Day Looks Like:
- Work with clients and internal cross-functional teams to
develop the account strategy that best suites the client's needs
and goals.
- Execute day-to-day requests and activities, complex or routine,
in accordance with client's policies, procedures and
priorities.
- Uses discretion and independent judgement advising clients and
works with clients to recognize need and recommend solutions.
- Takes ownership of client issues and applies critical thinking
and problem-solving abilities.
- Analyzes client data and/or manages monthly reporting
needs.
- Participates in projects which continuously refine and develop
processes in order to best serve Merchants clients, both internal
and external, representing the voice of the customer.
- Leverages and partners with subject matter experts to quickly
and efficiently resolve inquiries in a high-volume communication
environment.
- Execute -client policies to assist with -compliance in all
aspects of their business while communicating to key client
contacts driver non-compliance issues for them to address and
enforce.
- Complete CAFS certification, possess and demonstrate advanced
knowledge of all aspects of Fleet Resources, support and
implementation.
- Maintain and build strong foundational understanding of vehicle
and upfit specifications, assist in the coordination of client
requested vehicle locates.
- Possess and demonstrate in depth knowledge of Customer Facing
Technology as a power user.
- Lead client specific special projects as neededThe Skills and
Experience You Bring:
- Excellent organizational skills, strong attention to detail
with an ability to focus on accuracy while managing multiple tasks
and projects simultaneously
- Exceptional verbal, written, presentation and interpersonal
skills
- Ability to accept and drive organizational change
- Excellent Problem solving/resolution and decision-making
skills
- Ability to advocate for client and represent "voice of the
customer" to build and retain relationships
- Ability to nurture and work in a team environment as well as
ability to work independently
- Exceptional computer skills in CRM, Microsoft Windows, Excel
(query), Power Point and Word
- High energy as well as a pleasant and professional
demeanor
- Ability to travel to client and prospect locations when
necessary
- CAFS or CAFM Certification preferred
- 5+ years Fleet Management/Leasing experience preferred
- 5+ years in environment requiring effective communication,
sales and client service skillsYour Education:
- Minimum of a 4-year Bachelor's Degree preferredTake a peek at
the culture on the Client Experience team !Merchants Fleet is---the
nation's fastest growing---fleet management company, providing
flexible funding and service---options for organizations that
leverage vehicles to run their operations. Merchants Fleet offers
comprehensive &---customizable fleet solutions, serving as a
single source for all vehicle needs. Our programs range from
long-term---leases to monthly rentals, including unique options
such as rent-to-lease and own-to-lease. With over 160,000
managed---vehicles nationwide, our expert teams have experience
working with nearly every industry, from corporate fleets to
last---mile delivery to franchise systems. We offer the most
high-touch service and innovative experience across the
industry,---with specialized teams and---a---FleetTech---model that
merges fleet with technology to ensure our clients get the
best---performance out of their fleets. Merchants Fleet is
headquartered in Hooksett, New Hampshire, and its
Innovation---Center---is located in---the Chicago, Illinois
area.---For more information, please
visit---merchantsfleet.com.------ -Merchants is an award-winning
place to work with accolades -including; -Best & Brightest, Best
Company to Work For 2015-2020, Great Place to Work and Coolest
Company for Young Professionals.#LI-CF1 - #LI-RemoteTo provide all
candidates with the highest level of our attention, Merchants Fleet
does not accept uninvited solicitations or resumes from third
parties.California Residents click for California Consumer Privacy
Act (CCPA)..
Keywords: Merchants Fleet Management, Olathe , Account Manager, Client Experience, Executive , Olathe, Kansas
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