Program Assistant

Company: Mid-America Regional Council
Location: Kansas City
Posted on: February 19, 2026

Job Description:

Job Description Job Description Program Assistant – Public Safety The Mid-America Regional Council (MARC) is seeking a qualified individual to serve as a Program Assistant for our Public Safety Team. This person will manage administrative tasks for the team, coordinate travel, spending and logistics and support on the overall team coordination. About MARC MARC, the association of local governments and metropolitan planning organization for the bistate Kansas City region, promotes and supports cooperation on regional issues, including transportation, the environment, our workforce and economy, aging services, community development, quality early learning, public safety communications and emergency services. MARC has a collaborative work environment with a culture based on integrity, innovation, respect, belonging, impact and leadership. About this position This is a full-time, non-exempt position supporting the Local Government Services Department, reporting to the Public Safety Operations Manage. This position will handle the following day-to-day responsibilities: Administrative Support for 911 Program Staff Supports the Public Safety Training Coordinator and other Public Safety Program Assistants as needed. Assists other Public Safety staff as needed. Provides general administrative support to team including mailings, monitoring the 911 inbox and disseminating information to others, adding items to the 911 calendar, maintenance of 911 program contact and distribution lists, preparing regular staff and statistical reports, conducting research, etc. Develops and maintains a highly specialized file and records system for all 911 program documentation and correspondence. Organizes and maintains various administrative, reference, and follow-up files. Covers MARC Receptionist Desk as required and as needed. Receives and screens visitors and telephone calls providing information. Assists with coordination of the regional 911 public education program by checking the regional PEP line and responding to requests for service, scheduling and confirming presentations, printing schedules for volunteers, monitoring use of supplies and equipment (costume, simulators, and supplies), and processing evaluation and activity reports. Develops correspondence or memoranda independently or from verbal instructions; reviews finished materials for completeness, accuracy, format, compliance with policies and procedures, and appropriate English usage. Coordination of Events & Travel Logistics Assists with events such as Telecommunicator Appreciation Celebration (TAC) and other telecommunicator events. Coordinates two annual special recognition events for regional telecommunicators including booking, sponsorship, marketing, awards, registration, and hosting responsibilities. Makes Public Safety staff travel arrangements including booking, registrations, reconciliation and processing. Delivers items to Public Safety Answering Points via company vehicle as needed. Assists with special public education and promotion events by scheduling volunteers, soliciting sponsorships, and handling registration activities. Financial & Billing Support Processes payments of invoices for Public Safety Answering Points (PSAP)s. Invoice member counties for a percentage of regional 911 expenses. Reconciles Public Safety staff credit card purchases. Other duties Coordinates communication and support for Public Safety and related committees and subcommittees and Public Safety meetings, including managing calendars, providing draft meeting agendas, preparing informational materials, posting meeting notices, attending meetings, providing meeting summaries, and setup/ cleanup of meeting rooms. Completes other duties as assigned. This list is non-exhaustive. About you Skills you’ll need Communication & Customer Service Ability to communicate effectively both verbally and in writing, in a culturally sensitive manner with both individuals and groups from diverse backgrounds. Provides excellent service to internal and external customers, demonstrating a positive approach and providing timely and thorough responses. Organizational & Task Management Ability to work independently, manage multiple tasks and meet deadlines. Ability to take initiative to plan and complete assigned work with a high level of accuracy. Ability to coordinate program activities and organize meetings. Ability to accurately prepare and maintain documents, correspondence, files, and reports. Knowledge of records administration and maintenance techniques and procedures. Proficiency with Word, Excel, Teams, Office 365, and ability to learn and use various software platforms. Problem Solving Ability to make sound decisions by applying policies and procedures and using available resources. Looks for new and innovative ways to accomplish work. Identifies internal practices that are less than effective and recommends viable solutions. Ability to understand documentation related to grants, compile grant application packets, track contracts and due dates for reporting. Collaboration Willingness to assist coworkers with projects and work outside normal responsibilities for the good of the organization. Understands the mission of MARC and exemplifies MARC's core values. Basic requirements Highschool diploma or GED and minimum of one year experience in an administrative support role with a public agency preferred . Experience with standard office administrative and clerical practices and procedures required, including business letter writing. Must be at least 18 years of age and meet the driving requirements for company insurance guidelines. Must abide by driver eligibility and vehicle use requirements including a driver license background check through the Department of Motor Vehicles. Additional qualifications our resume will stand out if you have: Three years’ experience in an administrative support role with a public agency preferred. Experience with 911 systems and public safety communications operations preferred. Salary and benefits Starting salary for this position is from $45,500 to $58,000 per year, depending upon qualifications. MARC offers an attractive team-oriented work environment along with a competitive fringe benefit package. Employees may work remotely up to two days per week.

Keywords: Mid-America Regional Council, Olathe , Program Assistant, Administration, Clerical , Kansas City, Kansas