Receptionist-(M-F: 8a-5p)
Company: Azria Health Olathe
Location: Olathe
Posted on: January 25, 2023
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Job Description:
Azria Health Olathe - Summary/Objective This position will be
Monday through Friday 8:00am to 5:00pm. In keeping with our
organization's goal of improving the lives of the Guests we serve,
the Receptionist is responsible for providing superior customer
service by acting as the first point of contact for all visitors to
the facility. The Receptionist will be responsible for answering
incoming calls, directing calls to the appropriate persons and mail
distribution. The Receptionist also supports multiple departments
by providing general office/clerical support.
Essential Functions Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
1. Operate multi-line telephone and paging system.
2. Answer incoming calls, determine the nature of the call and
route the call to the appropriate party.
3. Locate personnel by using overhead paging system.
4. Greets and directs all visitors to the facility, ensures that
all visitors sign-in and refuse visitor's entry to the facility if
needed.
5. Reports suspicious behavior to the supervisor on duty.
6. Responds to inquiries regarding job openings and distributes job
applications to perspective employees.
7. Receives, sorts and forwards incoming mail. Coordinates the
pick-up and delivery of express mail services.
8. Responsible for reporting all guest and Guest concerns to the
appropriate department head.
9. Maintains a list of all Guests by name and room number, staff
extension numbers and key personnel.
10. Handles sensitive information regarding Guests and other
facility matters with professionalism and confidentiality.
11. Works in an organized fashion and keeps lobby and workstation
clean and free of hazards at all times.
12. Reports all hazardous conditions, damaged equipment and supply
issues to the supervisor.
13. Communicates and interacts effectively and tactfully with
Guests/guests, visitors, families, peers and supervisors.
14. Attend and participate in departmental meetings and in-services
as directed.
15. Respond special requests made by guests, Guests and family
members.
This position will also report to the Human Resources Director and
Executive Director of the facility.
Supervisory Responsibility This position has no supervisory
responsibilities.
Work Environment This job operates in a health care setting. This
role routinely uses standard office equipment such as computers,
phones, photocopiers, filing cabinets and fax machines. This role
may also come into contact with patients who may have contagious
illnesses.
Physical Demands The role is largely sedentary; however, some
miscellaneous tasks might be assigned which might require the
ability to lift, open filing cabinets and bend or stand as
necessary.
Position Type and Expected Hours of Work This position is part of a
health care facility that is open 24 hours a day, 365 days a year.
Rotating shifts as well as holiday and work during inclement
weather will be required.
Travel No travel is expected for this position.
Required Education and Experience
1. High school diploma or equivalent.
Preferred Education and Experience
One year experience in a customer service role.
Additional Eligibility Qualifications None for this position.
Other Duties Please note this job description is not designed to
cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for their job.
Duties, responsibilities, and activities may change at any time
with or without notice.
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We are an equal opportunity employer. Applicants will receive
consideration for employment without regard to race, color,
religion, age, sex, national origin, disability status, genetics,
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state, or local
laws.
Keywords: Azria Health Olathe, Olathe , Receptionist-(M-F: 8a-5p), Administration, Clerical , Olathe, Kansas
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